Hostel General Manager - Cheshunt

Cheshunt, Hertfordshire
£30,626 - £33,826 per year + £2,652 London Living Allowance & Benefits
05 Sep 2019
03 Oct 2019
Holly Barker
Full Time

An opportunity has arisen to manage the unique YHA London Lee Valley!

We have 118 beds across 6 buildings (our fantastic wooden lodges) in Cheshunt, Hertfordshire.

There’s also the Ramblers Rest Café on site which is open to the public – we offer snacks and meals, as well as having a alcohol license so that we can serve hot and cold drinks!

YHA London Lee Valley is the perfect blend of country/city life - being just 20 minutes away by train for London but being based at Cheshunt Park!

As the Hostel / General Manager, you’ll be responsible for effectively managing the site to achieve and exceed current KPI’s and customer satisfaction levels by:

  • Ensuring excellent customer service is maintained at all times
  • Achieving 5 star standards of cleanliness
  • Driving sales opportunities and controlling Profit & Loss
  • Managing, developing and motivating all employees
  • Establishing and maintaining great relationships with internal and external stakeholders
  • Continually seeking areas for improvement to the overall products and service within the hostel
  • Proactively reviewing and responding to customer feedback
  • Ensuring the maintenance of the building remain to the highest possible standard

In order to be a great Hostel / General Manager we are looking for people who can:

  • Demonstrate previous management experience within the hospitality industry / hotel industry
  • Show previous experience of managing, developing and motivating others
  • Analyse monthly Profit and Loss Accounts to drive and increase performance
  • Demonstrate previous experience of managing and delivering a Food and Beverage function
  • Show a good understanding of YHAs culture and values
  • Put the customer at the heart of everything you do

You’ll work hard for us and here’s what we’ll offer in return:

  • Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops….
  • Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation…
  • Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!

Does this sound like the perfect combination of country and city life to you? APPLY Today!

Additional Information:


Job start date:


Job end date:


No. of Vacancies: 1


Working hours: 42.5



Accommodation is not provided as part of the contract



All roles are subject to a minimum of a basic DBS check.