Duty Manager - Somerset

Recruiter
YHA
Location
Street, Somerset
Salary
£19,166 - 20,034 per year + Benefits
Posted
05 Feb 2019
Closes
05 Mar 2019
Ref
YHA2901
Contact
Street .
Sector
Hotel jobs, Hotel Area Manager, Hotel Management, Senior Management (Hotel)
Job Type
Full Time

Following a recent refurbishment YHA Street is now looking for a Duty Manager to assist with the running of the Hostel. 

It is hoped the hostel will primarily be Volunteer managed throughout the season so in addition assisting running the hostel there will also be a need for this person to be strong at planning, organising and have a flair for the administration side of the role.

There will also be an expectation to occasionally assist with the main hostel at YHA Cheddar as part of this role.

Duty Managers will need to:

  • Manage the delivery of customer service, encouraging all employees to deliver a five star experience
  • Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
  • Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
  • Support the manager in to report and comply with YHA's budget control expenditure and income

In order to be a great Duty Manager we are looking for people who:

  • Have previous experience in leading teams, developing and mentoring others
  • Show a good understanding of YHA, the hospitality industry and current tourist industry standards
  • Have proven ability to manage high-pressured environments
  • Put the customer at the heart of everything we do
  • Previous experience in delivering activities/an interest in doing so would be desirable

You'll work hard for us and here's what we'll offer in return:

  • Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops....
  • Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation...
  • Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!

Please Note: If sufficient applications have been received then the advert may close early.

Additional Information:

 

Job start date: 2019/04/01

 

Job end date:

 

No. of Vacancies: 1

 

Working hours: 25 - 42.5 hours

 

 

Accommodation is not provided as part of the contract

 

 

All roles are subject to a minimum of a basic DBS check.