Hostel / General Manager - Lewes

YHA South Downs is looking for a Hostel / General Manager!

YHA South Downs was officially opened by HRH the Queen in 2013, a uniquely refurbished Sussex farmhouse in an enviable location right on the South Downs Way. Perfect for anyone wanting to walk in the rolling Sussex countryside, the hostel is surrounded by the hills of the South Downs National Park and enjoys substantial grounds of its own.
The lively town of Brighton is just a 25 minute train journey away too, with Southease station literally on the hostel’s doorstep, meaning visitors can easily enjoy the best of both worlds.

As the Hostel / General Manager, you’ll be responsible for effectively managing the site to achieve and exceed current KPI’s and customer satisfaction levels by:

• Ensuring excellent customer service is maintained at all times
• Achieving 5 star standards of cleanliness
• Driving sales opportunities and controlling Profit & Loss
• Managing, developing and motivating all employees
• Establishing and maintaining great relationships with internal and external stakeholders
• Continually seeking areas for improvement to the overall products and service within the hostel
• Proactively reviewing and responding to customer feedback
• Ensuring the maintenance of the building remain to the highest possible standard

In order to be a great Hostel / General Manager we are looking for people who can:

• Demonstrate previous management experience within the hospitality industry / hotel industry
• Show previous experience of managing, developing and motivating others
• Analyse monthly Profit and Loss Accounts to drive and increase performance
• Demonstrate previous experience of managing and delivering a Food and Beverage function
• Show a good understanding of YHAs culture and values
• Put the customer at the heart of everything you do

You’ll work hard for us as Hostel / General Manager and here’s what we’ll offer in return:

• Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops….
• Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation…
• Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!
 

If you are looking for an amazing organisation with charitable goals at the heart of everything we do, then this Hostel / General Manager position could be for you, don't delay APPLY today!

Additional Information:

Job start date:

Job end date:

No. of Vacancies: 1

Working hours: 42.5

Accommodation is not provided as part of the contract

All roles are subject to a minimum of a basic DBS check.