Operations Manager - London

Are you highly motivated with excellent organisational skills and a passion for operational excellence? Do you have inspirational leadership skills with the ability to influence direct & indirect reports to achieve success?

We’re looking for an Operations Manager to oversee and take responsibility for the day to day delivery of brilliant basics within the club; focussing on our key pillars of Safety, Standards & Service. 

Your job:

• Inspiring & motivating the club teams to deliver operational efficiency at all times ensuring a great member journey beyond expectations.
• Specifically driving safety, standards and service, ensuring a good working use of all facilities.
• Line management & motivation of the Service Manager and Membercare (cleaning) teams; including recruitment, training, development & performance management, as well as rota’s, payroll & day to day management.
• Managing the Service Manager rota ensuring adequate cover is always in place, utilising the wider HoD team and completing Service Manager shifts personally 2-3 times a week.
• Proactively seeking member feedback and resolving any issues in a positive manner
• Support the General Manager in key areas and deputising in their absence.

Your commitment:

This is a full time role working 40 hours per week; 5 days out of 7. Flexibility is required to suit the needs of the business and will include, 'earlies' (9am-6pm), 'lates' (10am-7pm and 11am-8pm) & Service shifts (5.30am-2.15pm and 2pm-11pm) shifts to support club opening hours. The successful candidate will need to be available for the full complexity of shifts, which are on a rota basis.

What we can’t live without:

Friendly & approachable, we’re looking for someone with a hands on approach who can work well under pressure and thrives in a fast paced environment.

• Operational experience within customer facing environment.
• Management experience with strong leadership skills.
• Excellent communication skills with the willingness to be approachable to members & staff and a genuine interest in tackling & resolving member issues.
  In depth knowledge of H&S guidelines and regulations.
• Either a Lifeguard Qualification or a confident swimming ability & willingness to take the course within the first month of starting.

The Perks:

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Virgin Tribe – discounts on loads of Virgin products & services
• Great development with the ability to apply for our Future Leader’s Programme
• Complimentary VA health club membership for you & a buddy!
• Holiday & pension contributions
• Discount on loads of Virgin products & services.