Community Manager/Social Media Marketing Executive

Job title:          Community Manager/Social Media Marketing Executive

Reports to:      Marketing Manager – Digital & Social

Location:         Egham, Surrey

At Tim Hortons, we believe that you shouldn't have to compromise. Whether you want a hot freshly-prepared breakfast on the way to work served with our smooth, delicious coffee; a great choice of freshly prepared sandwiches, soups or chilli for lunch, or one of our famously irresistible donuts for a sweet afternoon treat, Tim Hortons is the place to visit. However, there’s more to Tim Hortons than great-tasting fresh food and coffee. We work hard to deliver the highest quality products and services and strive to be a leader in everything we do.

An iconic 50 year-old brand in Canada, Tim Hortons is off to a great start as we take on the competitive UK market place. After unprecedented media interest in the national launch in Spring 2017 and a fanatical social media following from Tim’s fans across the UK, it is no surprise the first store is a roaring success.

As we look ahead to a busy expansion plan across the country, we are looking for enthusiastic, open-minded and driven people to join us on the journey. 

Candidate Profile

• A Social Media native – you live and breath social and understand digital marketing
• You have experience in managing a social community for a brand or business, or have built up your own social following – ideally in the restaurant or food industry
• Outstanding communication and interpersonal skills – with copywriting experience or a creative flair with words
• Experience with customer service or guest services a must-have
• Hold a Communications / Media / Marketing degree or similar
• Some background in marketing or brand management highly valued

Job Responsibilities

1. Manage day-to-day social media conversation across all Tim Hortons UK Social Media channels, including Facebook, Twitter, Instagram & Snap Chat.
2. Provide a best-in-class conversation with all of our guests, both proactively and reactively, with our warm & friendly tone of voice. This includes responding to our guests via email and escalating guest feedback to our store management and operations team.
3. Use your experience in building a social community to explode the size of the Tim Hortons UK community
4. Be a social media native – know what works best on different platforms and how to get the most engagement from our community
5. Be confident when responding to overly positive brand fans and negative commentary on Social – know when to respond and when not to respond and how best to engage with our senior management on issues
6. Support the Marketing Manager and Social Agency with promo calendar campaigns, content creation and reporting
7. Support the Influencer reach-out plan, using your creativity to build strong relationships with key social influencers
8. Support the execution of new store opening campaigns and events – be available to travel to UK regional cities for store openings.
9. Live and breath the Tim Hortons ethos, and use this in all communications with guests

If you’d like the chance to be part of this truly exciting operation apply now!!

Salary: £25,000 to £30,000

Drivers preferred because of location but public transport is an option.