Customer Service Operator - Didsbury, Manchester

Customer Service Operator - Didsbury, Manchester

Waterside Hotel & Leisure Club - Didsbury

Clean, Friendly, Well maintained - These are the Waterside Hotel and Leisure Club's core values if this describes you! Well then why not join our team?

The ideal candidate will have suitable experience in a customer service-based role, you should be well presented with a good telephone manner and friendly attitude. You should be competent with basic mathematics and have excellent written and spoken English.

The hotel hosts a fantastic state of the art leisure club and swimming pool and as a valued member of staff you will be granted complimentary use of these facilities. You will also benefit from staff meals while on shift and 28 days annual leave each year. This is an excellent time to be joining a modern and growing business.

Responsibilities and Duties

• To provide excellent service to all guests and members.
• Manning our phone systems ensuring the right calls are going to the right person/department.
• Replying to our customers on our social media platforms.
• Be confident with chat bots.
• Administration duties.
• Providing local information/recommendations for Hotel guests.
• To be confident with email, bots, and correspondence within the business.
• Comply with Health & Safety regulations.
• Preparing bills/invoices.
• Taking and completing special requests.
• Problem solving.

Qualifications and Skills

• GCSE+ Qualifications.
• Extensive knowledge of south Manchester and local businesses
• Sound service industry knowledge.
• Have a great understanding of social media platforms
• Sound knowledge of Microsoft word excel and PowerPoint.

Benefits

• Complimentary health club membership.
• Day off paid for your birthday.
• 50% off food and drink.
• Bonus Scheme.
• 30% off Hotel rooms friends & family.
• Discounted membership for the Leisure Club (Family & Friends)