Reservations Coordinator - London

Reservations Coordinator - The Stafford London

12 month Fixed-Term Maternity Cover

And Permanent Full Time positions available

About 

Tucked away in the heart of historic St James’s, and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking.

When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide.  

If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first class service skills then this may be the place for you.    

Responsibilities 

• To be a professional, friendly and efficient first point of contact for all guests of The Stafford Hotel ensuring that our facilities are sold in such a way that maximizes revenue whilst satisfying the guests’ expectations.
• To ensure you are fully aware of all tariffs, promotions, facilities and current activities within the hotel, the area and London.
• To liaise with all departments and communicate any special requirements and requests of individual guests.
• To ensure that all reservations, enquiries and requests are confirmed in line with company policy, (24 hours)
• To negotiate with clients to achieve maximum revenue profit potential while satisfying clients’ needs.
• To be aware of, maintain relationships with regular guests to encourage repeat business and to develop new relationships so our new guests will always become regular . 
• To adhere to the trained call standards at all times 
• To ensure that the Property Management System (Opera V5) is maintained with accurate records for clients, agencies and companies. 
• To be aware of all front office procedures and assist with reception duties when required.
• To ensure accuracy and attention to detail is maintained on all stages of reservations from the initial enquiry to the guest’s departure, which includes correspondence checking on a daily basis. 
• To attend front office meetings, appraisals, training and functions as required.
• As an employee of The Stafford Hotel involved in maintaining high standards, to undertake any reasonable requests made by management in any other areas of the house.

You will be/have 

• Fluent in spoken and written English
• Excellent telephone manner with a warm and welcoming disposition
• Excellent attention to detail and a keen desire to excel in profit targets
• Experienced in hotel front office operations or sales in a four or five star environment 
• Computer literate, ideally with Opera experience

What you’ll get in return

Here at The Stafford London we pride ourselves on delivering an exceptional guest experience, and we know that at the core of these experiences are the team members who make it happen. This is why we strongly believe in investing in our people. On top of offering a competitive salary we offer a fantastic range of benefits.

We love to see our colleagues succeed so when you’re a part of our team you’re not just here for a job, but a career path where we will endeavour to help you grow to your fullest potential; but don’t just believe me – you can ask many of our staff members who have been with us for 20, 30 and even 40 years!