Learning & Development Manager - London

Learning & Development Manager - London

REPORTS TO: EAM

Overall Summary:

• To develop & implement a training strategy to build individual talent & team capability to fulfil business targets
• To lead & motivate HODs and departmental trainers to provide consistently outstanding service to colleagues
• To act as an ambassador of the hotel with guests, suppliers and Colleagues

Key responsibilities:

Training

• Train and inspire team members to build a highly performing team and deliver targets.
• To develop and deploy a training strategy & system across the hotel to build capability & enhance understanding & consistency of hotel standards & job requirements
• Identify latest thinking & industry wide best practice in training processes & delivery to ensure excellence in all training, education & talent development
• Develop hotel wide training strategy, philosophy & concept & plan
• Conduct training needs analysis & develop a training matrix for all Hotel functions
• Identify additional training needs for supervisory & management roles across the hotel
• Design, develop & deliver specific training materials & learning media to fulfill needs
• Plan, coordinate & schedule all training initiatives across the hotel
• Maintain and generate monthly training records

• Coordinate nominations for courses and ensure necessary administration is completed, such as promissory notes, purchase orders etc
• Promote internal learning and development opportunities via notice boards, social media etc
• Coordinate F&B training, including wine, bar, coffee etc
• Coordinate supplier visits
• Prepare, administer & monitor annual training budget
• To create on-the-job training sessions for departments, using Forbes standards
• Work with departmental trainers to deliver training
• Support HODs in ensuring departmental standards are identified and SOPs in place
• Facilitate and deliver regular company induction programme
• Facilitate and deliver core training programmes, including ‘Stafford Hospitality’ training.
• Work with HODs to ensure each team member has:
• Company induction
• 12 week induction programme, with 1,2, and 3 month probationary reviews
• Annual appraisal
• PDPs
• Monthly job chats

People Development

• Coordinate competition applications
• Coordinate and monitor work placements
• Coordinate and monitor apprenticeship programmes
• Develop relations with schools, colleges and university’s to promote The Stafford employer brand
• Mentor, train & coach team members

Misc

• To monitor and maintain website pages related to L&D
• Develop employee handbook
• Develop relations with schools, colleges and university’s to promote The Stafford employer brand

Welfare

• Coordinate employee recognition programme
• Support senior management in developing company culture and ‘employer brand’, vision and values
• Develop employee benefits programme
• Coordinate relationships with organisations such as Springboard, Hospitality Action

CSR

• Develop The Stafford’s CSR programme
• Develop staff consultancy committee (SCC) with representation from each department and monthly meetings