Host/Hostess - London

St James, London
Competitive
26 Oct 2018
23 Nov 2018
Full Time, Part Time

Host/Hostess - The Stafford London Hotel, St James’ Place

About

Tucked away in the heart of historic St James’s, and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking.

When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide. 

At The Stafford London, we have a real passion for hospitality. Our purpose is to create a ‘home away from home’, 5* experience for our guests; our people make this possible. If you are empowered, innovative and possess the drive to deliver only the best results then this may be the place for you.

Why join the family at The Stafford London?

Be Our Guest Programme for our new team members. This includes:

  • Complimentary dinner for two at our award winning restaurant The Game Bird after a successful 3 month probationary period
  • Complimentary one night stay at The Stafford after one year of service
  • 50% discount in our food & beverage outlets
  • £100 guest room rate for team members
  • Reward and Recognition Programme, including:
  • Team Member Referral Scheme
  • Access to over 200+ discounts and deals via Perkbox
  • Employee of the Quarter
  • Employee of the Year
  • Core Values Champion prize giveaways
  • Stafford Legacy Club - long service awards
  • Quarterly Social Events
  • Company pension plan
  • Comprehensive onboarding programme for our newest team members
  • Excellent training and development opportunities
  • Wellness Programmes
  • Interest free season ticket loan
  • Child care vouchers
  • Ride to Work Scheme

About the Role:

We are currently looking for talented Host/Hostess’ to join our friendly restaurant team.

Duties:

  • Supervising the hosting of our guests
  • Delivering a five-star luxury lifestyle guest service experiences for guests.
  • Greet guests politely and in a timely fashion
  • You will be responsible for seating and helping guests with coats and luggage
  • Guide guests through the dining rooms and provide any needed assistance.
  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Monitor dining rooms and table plan for seating availability, service, and well-being of guests.
  • Cashiering and payment taking using PDQ and Epos systems
  • Liaise with kitchen and managers to provide a smooth service.
  • Communicating allergies and special occasions to the relevant people

Qualities we admire:

  • A passion for 5* guest service
  • Eager to learn & open to training and development
  • A positive attitude
  • Hardworking
  • Forward-thinking and innovative
  • Strives to deliver excellent service
  • Great with people
  • Strong leader

Sound like you? Apply, and we will contact you!