General Manager

Liverpool
£35k - 40k per year + BONUS
19 Jan 2022
16 Feb 2022
4260
Smugglers Cover Liverpool
Full Time

We are recruiting a General Manager!

 

As a General Manager at NWTC, you are the leader of everything within your unit. You have a proven track record in developing people which will serve you well in your site and allow you to focus on the bigger picture. Your team will work for you in delivering your overall goal of running a successful business and whilst you make sure every aspect of your business is running seamlessly, your team will learn to work with the detail and standards we expect.

You will have full autonomy over your P+L and ensure that all targets are met in terms of financial performance. This role, however, is in no way an Office one. You are expected to be leading from the front at all times in your site.

Although you are an expert in finance, you will spend the majority of your time with your people to make sure your teams are as bought into success as you are.

Working with your management team, you will ensure that the development of your team is happening with appraisals and performance chats, promoting the development of Future managers. All HR matters will fall to you so ownership over your whole unit is a must. You will work to have a constant stream of people ready to take their next career steps, even if this means promoting to a new site for their next opportunity.

Our guests expect a lot from us and you are the leader at the forefront in delivering this. From guest experience right through to the health and safety to compliance of the site, you are here to ensure we excel at all.

This is your business and you will take full ownership and accountability of everything within it.

 

 

Responsibilities

  • Ensure every guest interaction is ultra positive and with the intention of getting them to have a return visit
  • Undertake all Assistant General Manager responsibilities where relevant/needed
  • Lead by example always, leading your management team at all times.
  • Always follow the induction procedure when onboarding new team members.
  • Demand only the best guest experience and use the tools available to you to help track this.
  • Liaise with the Assistant General Manager to ensure good training practices are being implemented and followed.
  • Demand only the best guest experience and use the tools available to you to help track this.
  • Actively encourage your Managers to engage in learning activities, promoting the need for experts within the business and the development of Future Managers
  • Ensure Team Turnover is within your target and work with your AGM to rectify when not within the target.
  • Take full responsibility for the training and development of your management team
  • Ensure Department managers are keeping to Trail targets
  • Ensure department managers are kept up to date with training, absences, lateness, holidays etc.
  • Manage the results from all Health Checks to ensure actions plans are being worked on.
  • Ensure the site is always fully compliant in line with company and EHO targets
  • Take full responsibility for site financial performance
  • Ensure every department has an up to date Talent Pipeline with training needs and succession plans

 

Here's what we can offer:

Multi award-winning company. Including Sunday Times Top 100 Companies, 4 years running.Multi brand operator.50% discount on food for you and all your guests at any of our restaurants.Company pension scheme.An employee assistance program providing support on financial, health and legal issues.Discretionary benefits.

 

At The New World Trading Company, we continue to break the mould of the modern pub. This means that not only do we encourage individuality, we value it! And believe our business thrives on it – from the spaces we create for guests, to the careers we build for our people – you are your only limit!

If our brand matches yours, apply below!