Regional Operations Manager - Concessions - London

London, Greater London
17 Jan 2022
14 Feb 2022
Full Time
Regional Operations Manager - Concessions - London


About us:

We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. Were a significant player in the UK casual dining market, operating over 400 restaurants and pubs including Wagamama, Frankie and Benny's, Chiquito, and Brunning & Price. Our diverse portfolio of brands provides something for everyone, and we are proud to be TRG.


 We are looking for a Regional Operations Manager to support our TRG Concessions business across the South Region.

You will manage, co-ordinate, support and control the activities of the management teams within our concessions restaurants in order to optimise the sales and profitability of each outlet whilst ensuring that all company policies, standards, employment principles and legislative statutory requirements are maintained.

The primary areas of focus are sales, profit, quality and people and weekly activities may include monitoring standards, managment appraisals, succession planning and managing profit and loss statements.

You will also assist the Regional Operations Director on the preparation for the Business plan, Business review and forecasting of regional restaurants in order to ensure the achievement of planned profit requirements.

This is a great opportunity for someone with a minimum 18 months of multi-site experience, preferably within the Leisure and Hospitality sector. Previous concessions management experience would be an advantage.

You should also have a full understanding on how to develop and deliver comprehensive business planning and monitoring disciplines and have a comprehensive working knowledge of Restaurants in both Front and Back of House operations.


What we can offer you:

  • 20% bonus
  • Excellent benefits package including 30% discount for dine-in with friends and family and any of our TRG brands including Wagamama's, Chiquito's, Frankie and Benny's, Brunning and Price Pubs and any of our airport concessions
  • ShareSave Scheme
  • Birthday meal on us
  • Access to discount platform
  • Health Assured
  • Excellent employee support system offering up to 6 free counselling sessions
  • Wide range of apprenticeship opportunities for development and personal growth

Our Values

Make it Magic

Has a positive can-do attitude and is committed to delivering the highest quality of service for our team members and guests

Keep it Fresh

Challenges the way things are done, takes a creative approach and has a keen interest in Marketing and innovation

Be Sharp

Adapts easily in a changing, fast paced environment, has the ability to work flexibly under pressure and demonstrates a strong sense of urgency

Own it

Takes personal responsibility, has a proactive approach and strives to deliver great results

Do it Together

Has the ability to lead and positively influence at all levels, works collaboratively with others and is fun to be around.