Deskside End User Computing Engineer - Gibraltar

24 Sep 2019
21 Oct 2019
Full Time

Deskside End User Computing (EUC) Engineer​ - Gibraltar

Full time

Job Purpose

Provide insightful, actionable analyses to interpret our digital operation, across areas like acquisition, CRM, cross-sell strategies, churn and customer behaviour in general, with a particular focus on our high value customers and activity.  As this role sits within the wider – market leading - data science function, it is ideal for an analyst who wants to develop their skills and languages within a collaborative mentoring environment.

Main Accountabilities and Responsibilities

  • Interpret the suite of daily, weekly and monthly dashboards to identify key areas for deeper dive analysis, and pro-actively provide insight on underlying trends and drivers
  • Provide data driven answers to business questions on promotional effectiveness, CRM activity, digital marketing initiatives, product performance
  • Create weekly and monthly actionable summaries of key trends and drivers across the digital operation, that go deeper than dashboards reports
  • Carry out deep dive analyses on our cross-channel customers and activity, that give a lens on activity to the lowest level, including geo-demographic and time of day

Knowledge, Expertise and Qualifications

  • Degree in business, economics, mathematics or statistics (or similar)
  • Ability to create high level presentations of analytical work
  • Ability to translate complex analysis for non-technical audiences
  • Strong quantitative analytical skills are essential as is proficiency within SQL (other languages an advantage)
  • Experience in modelling (e.g. cluster analysis, decision trees, regression, propensity modelling, Bayesian)
  • Experience in consulting is an advantage
  • Experience in data visualization tools is also a plus

Personal Qualities

  • Demonstrates sense of passion and pride about own work. Positive attitude and adapts well to change
  • Strong desire to learn new skills, techniques and languages
  • Excellent verbal & written communication and presentation skills, with well-structured and analytical approach to presentations
  • Demonstrates determination and purpose to deliver and achieve the best results for the organisation
  • Demonstrates curiosity and inquisitiveness to seek out evolving and innovative ways to add value to the business
  • Has rigorous attention to detail and promotes a high standard of quality