Deputy Head Housekeeper - Worcestershire

Broadway, Worcestershire
Competitive Salary + Service Charge + free staff meals
22 Sep 2020
01 Oct 2020
ILH2066
Full Time

Aim of the role:

To assist and support the Head Housekeeper maintaining the high standards in the Housekeeping department.

Responsibilities:

  • To show ownership and ensure that the Housekeeping Department work to the Company specifications and standards.
  • To liaise with the Head Housekeeper to ensure that materials are bought at competitive rates and stocks are correct.
  • To take ownership and assume overall responsibility in the Head Housekeeper's absence.
  • To take pride in ensuring that guests' requests are carried out.
  • To be confident and ensure stock cupboards are at the correct levels and are clean and safe.
  • To complete the required administration duties.
  • To ensure that strict controls are adhered to with lost property procedures.
  • To keep informed with new developments on cleaning materials and make regular surveys/market research to ensure that the Company uses all materials to their maximum capacity and are bought at a competitive rate.
  • To liaise with the Maintenance Manager regarding all faults.
  • To use your integrity and provide feedback to the Head Housekeeper on standards of rooms, required improvements and purchases needed to maintain the standards.
  • To be passionate and continually update the training manuals to inform staff of any changes in procedure and material usage etc.
  • Hold regular meetings with staff to ensure effective communication
  • To ensure that all appliances, fixtures and fittings are safe and work in accordance with Health & Safety regulations and report any faults to the Head Housekeeper.

About you:

  • Experience in working in a 4* or 5* hotel restaurant is desirable
  • You will have a keen eye for detail, organisational skills and confident in communicating with the team and giving direction.
  • Great complaint handling experience, and ability to time manage tasks.

What's in it for you?

  • Service charge on top of your monthly salary
  • Free team meals
  • Friends and Family rate at Iconic Luxury Hotels
  • 25% discount on all Food & Beverage
  • Discount on Spa treatment and products
  • …and much more.