Reservations Agent - Central London

Central London
£24,463 - £30,000 per annum
23 May 2023
19 Jun 2023
Full Time

Reservations Agent - Central London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Reservations Agent to join our Reservations team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Reservations Agent, your key focus will be to:

  • answer all incoming Reservation enquiries, to the agreed departmental standard, and wherever possible to convert them to bookings
  • input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
  • ensure all system traces are actioned on a daily basis
  • ensure all 'no-shows' from the previous night are followed up and charged accordingly
  • perform general office duties such as photocopying, scanning, filing as and when required

Do you have?

  • previous experience of working in a front office / reservations environment (desirable)
  • excellent customer service skills and ability to build the rapport with guests
  • ability to produce work with a high degree of accuracy and attention to detail
  • strong organisational and administrative skills
  • strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
  • great team player attitude
  • positive attitude