Guest Services Agent - Central London

Central London
£24,463 - £30,400
11 May 2023
07 Jun 2023
Full Time

Guest Services Agent - Central London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for the Guest Services Agent (Receptionist) to join our talented Front Office team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level. 

In the role of the Guest Services Agent, your key focus will be to:

  • carry out a check in procedure
  • room the guests
  • perform a check out procedure
  • deal with guest queries
  • take payments and processing billing 
  • carry out the cashiering procedure at the end of each shift 

Do you have?-

  • previous experience of working in a Front Office within a similar environment
  • excellent customer services skills
  • great communication skills
  • immaculate personal presentation
  • previous experience of Opera/Fidelio front office management systems is an advantage
  • ability to deal with challenging situations