Assistant Housekeeper - Ambleside

Assistant Housekeeper

The Langdale Estate is set in 35 acres of woodland & waterways in the heart of the Lake District.  The Estate comprises Langdale Hotel - a 52 bedroom hotel, Brimstone - a 16 bedroom boutique hotel, 100 timeshare units, spa and Stove Restaurant and Bar and the Brimstone Spa.  

An opportunity has arisen for an Assistant Housekeeper to join the Lodge Housekeeping Team at Langdale Hotel & Spa. The role will be to assist the Lodge Housekeeper in maintaining and servicing when required the allocated Lodges, to the required standard of cleanliness and presentation and also to lead on training and development activity for the department.

A bi-weekly paid role at 32 hours per week working Thursday to Sunday (4x8 hours) with an expectation to work at least 1 late shift per week. Monday, Tuesday & Wednesday will be rest / non-working days. 

DUTIES:                       

Assist the Lodge Housekeeper in the day to day running of the Lodge Housekeeping department.

Work within the framework designated by the Lodge Housekeeper.

To report on a regular basis to the Lodge Housekeeper or the Director of Resort Operations in their absence.

Ensure security of all equipment and premises to control dangers to staff and clients, reporting any suspicious occurrences.

To support the Lodge Housekeeper with relevant training and development activities for staff within the department including organising a training schedule and annual training plan, delivering training packages, and training of other trainers.

To assist the Lodge Housekeeper in creating and maintaining a robust procedure for dealing with customer comments and complaints.

Assist with management and supervision of cleaning and to work to achieve a positive team spirit both within the Housekeeping department and the rest of the Estate.

Deal quickly, politely, and efficiently with any customer queries, requests, or complaints, to achieve maximum satisfaction.

Adhere to the company’s Health & Safety procedures and implement those procedures where necessary.

When required, carry out checking procedures in conjunction with lodge cleaners, checkers, and supervisors.

Assist the Lodge Housekeeper with any administrative day to day and/or operational work as required.

Maintain excellent customer relations.

Contribute fully to the work of the Company and carry out any tasks that may reasonably be required.   

To delegate and ensure all staff members are fulfilling their duties, in the absence of the Lodge Housekeeper, ensuring that the daily and weekly duties are performed to a high standard. 

To deputise for the Lodge Housekeeper in her absence.

Please note that this is a live out only role, therefore the ability to drive and access to a car is essential.