About Us

Our People
At The Landmark London, we believe in empowering our people while creating a friendly atmosphere for everyone to enjoy. We truly believe in supporting our team members and enriching their journeys which is a key part of our company vision and purpose.

Our PurposeTo Enrich the Journeys of our People and our Guests
We take pride in delivering memorable moments, challenging each other, and fulfilling each other’s’ careers.

AA Hotel of the Year London 2019-20
The Landmark London was named the AA Hotel of The Year London 2019 during the ceremony at Grosvenor House in central London in September 2019. The hotel received the prestigious award for its seamless service and five-star luxury guest experience, which provides an oasis of serenity in the heart of the capital.

Investors in People Platinum Level Accreditation
Following an intensive journey and previous Gold Level accreditation, in 2018 The Landmark London became the first hotel in the world to be awarded the Platinum Level by achieving the highest score in accommodation business sector globally at that time. An unprecedented 92% of our dedicated 350 employees contributed to the assessment, enabling the achievement of the Platinum level, Investor in People Award.

4th position in the acclaimed Sunday Times 100 Best Companies to Work for 2020
The hard fought and exclusive list celebrates the top 100 companies (with 250 to 3,000 employees) with the highest index scores. Marking its 20th year, the annual list is highly regarded in the business calendar nationwide, The Landmark London’s 2020 position builds on an exceptional 2019, which saw the hotel listed as number six, up from number 27 in 2018.

The list ranks Britain’s best companies to work for based on a number of criteria. It is mainly centred on surveys of employee satisfaction and thus is a true reflection of the people whose hard work builds the success of the organisation and determines the position and inclusion in the list. The Landmark London is dedicated to continual and significant investment in their employees, prioritising their development.

Our Standards
As a leading five red star hotel in London, we take pride in delivering highest level of service. We achieve that through the use of Standard Operating Procedures (SOP) across all departments and valuing the feedback of our guests on TripAdvisor. Dawn McCormack, Director of Accommodation Services highlights the importance of SOP’s and TripAdvisor and why it is crucial part in delivering a memorable stay.