Wellness Manager - Hitchin

Hitchin, Hertfordshire
Competitive salary plus bonus and good benefits
16 Jul 2019
22 Jul 2019
Full Time

Wellness Manager - Chesfield Downs Golf & Country Club

The Club Company owns and operates 14 Country Clubs across the UK. The organisation positions itself as a “premium” operator and as the leisure and hospitality landscape continues to evolve and diversify, the business has continued to excel.

The brand concept combines a traditional golf environment with state-of-the-art health and wellness facilities, a food and beverage offer and other ancillary services to create and all round lifestyle destination for the whole family. More specifically, the Clubs typically offer a variety of facilities including gym, group fitness studios, swimming pools, wet spa, crèche, health and beauty, tennis, championship golf courses, bar, restaurant and lounges.  Five of the Clubs offer accommodation on site ranging from 7 to 56 bedrooms

Job purpose

To ensure that the clubs Wellness Teams in providing a consistent, effective and efficient Gym & Group Exercise product in line with the Company’s Wellness Concept.  

The Wellness operation should function in a safe manner along with maintaining the high standards required.  Ensuring the provision of quality personal programmes are within the recommended guidelines and that members progress, feedback and interaction is being monitored in line with the company's Wellness Concept.

Main duties

To Manage the Wellness Concept, ensuring that standards are being trained and implemented amongst all advisors and managers.

Drive Wellness Concept through ensuring KPI's are met by the wellness managers.

To have appropriate systems and audits in place in order to provide members with a quality experience in the gym, group exercise program and pool, ensuring a high level of membership retention.

To develop the role of Wellness Manager to achieve an increasingly efficient and effective method of operating.

Recruit, train and regularly appraise and review the performance of all wellness Managers.Ensuring that detailed training plans are developed to reflect the business needs.

To host regular Management Meetings and educational sessions.

Implement any new and agreed standard operating practices.

To develop, implement and market all aspects of the services provided in the Wellness environment in line with the company’s policies.

Implement and drive the promotion of group challenges and drive the active member participation.

Be the company contact with key suppliers and manage the appropriate service contracts, repairs and replacements in line with associated budget controls and company policy.

Attend and report to the company’s operations meetings, providing relevant reports and information relating to the performance of the groups Wellness concept and group exercise.

Compile weekly and monthly reports to senior management

Provide input and be actively involved in any new developments or refurbishments of Wellness areas within all clubs.

Liaise with the clubs General Managers over the performance of the wellness team and management.Providing practical solutions and methods to continually improve departmental performance in line with company policy.

Assume total responsibility for the management of the gym, studio and pool equipment.

Provide input in the setting of budgets, monitoring fitness related costs and all expenses.

Be responsible for maintenance of all gym, studio and pool facilities and equipment.

Advise Line Manager of any improvements or alterations, which may significantly improve the service offered in the fitness areas and the efficiency of the operation.

Inform Line Manager of any concerns or opinions expressed by members about the fitness facilities or the Club in general.

The Ideal Person

– Relevant experience and demonstrable success in a similar role within the fitness industry, ideally in a multi-site role.
– A passion for fitness and the development of product offerings.
– A proactive attitude, strong work ethic and desire to succeed.
– A proven ability to work independently.
– A strong sense of accountability.
– Excellent interpersonal and people management skills.
– Excellent IT skills.
– Excellent written and verbal communication skills.
– Confidence and excellent presentation skills.
– A full, clean driving licence.