Inbound Telephone Agent

Newport, Newport (Casnewydd)
Competitive
08 Dec 2021
13 Dec 2021
Full Time

JOB TITLE – Inbound Telephone Agent
DEPARTMENT – Client Services
RATE OF PAY - Up to £10.10 per hour (£19,695 per annum) including fantastic benefits and target related bonus! 
CONTRACT TYPE – Full Time, Permanent
HOURS OF WORK – 37.5
SHIFT DETAILS – 9am until 5pm or 10am until 6pm - 5 days out 6 excluding Sundays 

OVERVIEW
Our reputation is built on exceptional service, outstanding hospitality and exceeding expectations, all of which depend on the outstanding personalities, performance and professionalism of our exceptional team of people!

WHAT ARE WE LOOKING FOR …
We are searching for outstanding Inbound Telephone Agent  to join our bustling Sales team.
You will have outstanding interpersonal skills and a passion for delivering exceptional guest service. You will thrive in a fast-paced and dynamic environment whilst retaining a sense of calm under pressure. With a natural ability to build rapport and an excellent telephone manner, you will be confident taking reservations, asking open ended questions and explaining all product options within The Celtic Collection.
A positive outlook, a good eye for detail and being IT literate is a must for this role. You will be a top multitasker with a sense of fun and professionalism in equal measure.
Previous experience in admin, working in a busy sales or customer service role is essential.

WHAT YOU’LL DO …
As Inbound Telephone Agent, you will be the first point of contact on every guests 5*journey, exceeding their expectations and delivering exceptional experiences in every call. 
You will utilise exemplary sales techniques and guest service skills while having a good eye for detail

WHATS IN IT FOR YOU…
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts and career development opportunities just to name a few we are sure you won’t be disappointed!

WHO ARE WE …
The Celtic Collection is a prestigious portfolio of five unique hotels at the gateway to South Wales.
The Collection has grown from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.
A choice of eight award-winning restaurants in The Celtic Collection includes Steak on Six, Pad serving passionate Asian dishes, and the Newbridge on Usk, a separate country inn with six bedrooms.
The Collection also includes the historic Manor House, the stylish Coldra Court Hotel, and the essential convenience of the new T? Hotel Magor, with a second T? Hotel Newport under construction, as well as 10 luxury self-catering Hunter Lodges.

RECRUITMENT INFO
In the event we receive a high number of applications, we reserve the right to close this campaign early
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.