Deputy Store Manager - Oxford, Oxfordshire

Deputy Store Manager - Oxford, Oxfordshire

Location: Oxford

Salary: £29,328 per annum (OTE £32,260) plus benefits

Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.

How you can make a difference

Are you a people person looking to make a real difference? Do you have a “lead by example” management style? Are you driven to exceed targets? At Big Yellow, our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It’s crucial that you’ll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as ‘people people’, so if a customer looks like they want a cup of tea, get the kettle on.

Using your brilliant people skills, you’ll determine what our customers’ situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.

What we would like from you
We love a bit of get up and go, so don’t be afraid of getting stuck into your work with passion and enthusiasm. As a Deputy Store Manager your main role is to support and deputise for your Store Manager in all aspects of running your store, in order to grow and develop your business.
Below are some of the key areas you will be required to fulfil:

• Plan and prioritise the work of you and your team
• Provide regular coaching and support to your team, encouraging development both professionally and personally
• Ensure you and your team provide the highest level of customer service
• Maximise sales at every opportunity through promoting the products and services available
• Be confident and comfortable negotiating day to day
• Ensure you and your team maintain the cleanliness and maintenance of the store
• Manage store compliance and administration ensuring standards are met
• Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)
• Take a flexible approach to working as part of a team or individually
• Continually review you and your teams performance, providing guidance and support
• Promote a positive and flexible approach to daily management of your store/team
• Provide support within your area when required
• Support your store manager in all aspects of running your store to grow and develop the business

Find more out about life at Big Yellow

Our ideal Deputy Store Manager will demonstrate

• A “can do” attitude, not afraid of getting stuck into your work
• Great leadership qualities having led a successful team by example
• A genuine desire to support, develop and inspire your team
• The ability to problem solve whilst building rapport with customers and colleagues
• Excellent prioritisation skills and ability to make decisions
• Enthusiasm and consistency with the ability to work alone or within a team
• A positive attitude and not being afraid of a challenge
• A flexible approach to yours and your team’s working hours

Find more out about our Culture

What we give back to you
At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include:

• Competitive rates of pay reviewed on an annual basis
• Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement increasing with service
• Training and support to help you develop a great career with us
• Great pension and sharesave scheme
• Social events throughout the year
• Family friendly policies to include enhanced maternity, paternity and adoption packages
• Free on -site parking
• Cycle to work scheme and gym discounts
• Vouchers for life events
• Day off to volunteer for one of our charity partners

Find more out about our Benefits