Assistant Manager - Sutton Coldfield

The Belfry
Sutton Coldfield, West Midlands
24149.00 per annum
19 Feb 2024
18 Mar 2024
1039134208
Full Time, Part Time
Assistant Manager - Sutton Coldfield

We have a fantastic opportunity for an Assistant Night Manager to work in our dynamic team at The Belfry, England's leading Hotel and Resort. We have 320 bedrooms, 2 rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool, and of course, what we are famous for...golf. We have a really exciting year ahead at The Belfry with hosting the British Masters in August and continuing with the launch of new training and development opportunities and incentives.

The Nights team at The Belfry Hotel & Resort make it their number one priority to deliver an outstanding, lasting impression to all guests arriving and departing at the Resort. The reception team possess excellent customer service skills and identify opportunities to excel on customer experiences. No task will be too big or small when it comes to our guests needs.

Salary


The on-target earning potential for this role is 24,149.00 annual salary, compromising of a base annual salary of 22,901.00 plus a qualified estimate of 1248 gratuities per annum.

About the role

As Assistant Night Manager you will be leading the night operation across the resort. Responsible for managing the team and maintaining consistently high standards of service and ensuring a flawless guest experience while creating a work environment that supports the Belfry values. You will lead by example and provide full support to the nights team to ensure seamless running of the business.

As the Assistant Night Manger you will be:

  • Assisting the manager in running the night operation across the resort. Being on the floor and ready to assist across all departments and making decisions to help and improve the service offered to our guests
  • Providing excellent guest service, resolving problems when they arise and identifying opportunities to make guests' experiences memorable and enjoyable
  • Responsible for the health and safety of guests in house - record all accidents and incidents that may occur within the hotel for guests and staff
  • Assisting with the Night Audit
  • To be available at all times to deal with guest queries and/or a complaints, personally monitoring guest satisfaction with regular reporting to the General Manager.
  • To support the night cleaning staff and ensure they are carrying out the duties allocated to them.
  • To check all public areas, including conference rooms, to ensure they have been cleaned and serviced correctly.
  • Co-ordinating and completing the night roster and dealing with any staff absenteeism issues.
  • To be a champion in your department for our waste management and ESG commitments
  • To maintain a good working relationship with all colleagues, being able to motivate the night's team to ensure each member is achieving a high level of performance in their role and provide necessary support where required.

About you

At The Belfry, we are committed to your professional growth and success. The ideal candidate for this role will have had experience working in a similar setting and has worked nights before.

In addition, you will have:

  • Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest
  • Experience working with Opera is preferred but not essential
  • An experienced manger who has led teams within a front office environment
  • Fantastic eye for detail
  • Experienced in taking ownership over your department and achieving financial and guest targets
  • Able to develop strong relationships with your guests, team, and colleagues

Belfry Benefits

Wellness

Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club

Team social events throughout the year

Belfry-wide wellness programme with external speakers, focusing on 'mind, body & soul'

The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support

Wagestream access to all employees - track earnings, saving accounts, and access to wages when you want

Healthcare schemes: life assurance, 24-hour GP, health cash-plans

Employee Assistance Programme

The Belfry is committed to the Hotelier's Charter, demonstrating our commitment to our people

Showing some appreciation

Long service awards

Additional paid holiday for long service

Reward Vouchers

Free meals on shift in our canteen

Annual Belfry awards

Team appreciation events

Fantastic resort discounts across restaurants, bars, retail, and golf

Bed & Breakfast from 35 per room

Free staff parking

Subsidised taxi service for those who don't drive

Live-in accommodation for up to 3 months when relocating

Relocation bonuses

Learning & Development

Excellent training and career opportunities

Internal career pathways programmes

Access to The Belfry Campus Learning

Commitment to developing our team through apprenticeship programmes

Making a difference

Belfry ESG committee, dedicated to delivering an environmentally sustainable business

Supporting industry, local and national charities

Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes