Receptionist - Sutton Coldfield, West Midlands

Receptionist - Sutton Coldfield, West Midlands

We have a fantastic opportunity for an Receptionist to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. We have 319 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf. 

Salary

The on target earning potential for this role is £10.18 per hour, compromising of a base hourly rate of £9.59 plus a qualified estimate of £0.59 gratuities per hour.

About the role

This role is 3 to 4 shifts per week including a variety of mornings, afternoons and evening and weekends.

As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.

As a Receptionist it will be your role to:

• Ensure the efficient running of reception on a daily basis
• Register guests into the hotel and check them out, deposit valuables into
• Issue guests keys ensuring that the hotel policy is adhered to
• Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable

About you

• Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
• Experience working in a hotel would be preferred but is not necessary
• Experience working with Opera is preferred but not essential