Leisure receptionist - Sutton Coldfield, West Midlands

The Belfry
Sutton Coldfield, West Midlands
£9.77 - £10.09 per hour
08 Mar 2023
05 Apr 2023
Part Time

Leisure receptionist - Sutton Coldfield, West Midlands

We have a fantastic opportunity for a Leisure Receptionist to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. We have 319 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf. We have a really exciting year ahead at The Belfry, starting with hosting The British Masters in May 2022, and continuing with the launch of new training and development opportunities and incentives.

Leisure

The Leisure team at The Belfry Hotel & Resort look after the perfect place to keep fit and stay active with some of the best fitness equipment and facilities in the area. Our expert team are always on hand to welcome our guests and provide fitness advice, personal training sessions and fitness classes.

Salary

The on target earning potential for this role is £9.77 - £10.09 hourly rate, compromising of a base hourly rate of £9.18 - £9.50 plus a qualified estimate of £0.59 gratuities per hour

About the role

This role is 16 hours and is over Saturday and Sunday.

As a Leisure Receptionist, yours will be the first face our leisure guests see when they walk through the door. Duties will include:

  • Checking people into the gym, managing across several systems
  • Stock ordering
  • Working with the management team to resolve any issues
  • Handing out robes, towels and slippers for our famous Fire & Ice experience
  • Looking after lost property
  • Liaising with the membership team to support the signing up of new members

About you

Previous experience in a leisure environment is not required, however some customer service experience and having worked in a fast paced environment would be useful. We are always looking for someone who:

  • Has a happy positive attitude, and a great personality
  • Is passionate about providing excellent guest experiences
  • Works well under pressure

We are passionate about developing our teams, and there is scope for progression for anyone who excels within their role

Belfry Benefits

Wellness

  • Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
  • Team social events throughout the year
  • Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’
  • The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
  • Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want
  • Healthcare schemes: life assurance, 24-hour GP, health cash-plans
  • Employee Assistance Programme
  • The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people

Showing some appreciation

  • Long service awards
  • Additional paid holiday for long service
  • Reward Vouchers
  • Free meals on shift in our canteen
  • Annual Belfry awards
  • Team appreciation events
  • Fantastic resort discounts across restaurants, bars, retail, and golf
  • Bed & Breakfast from £35 per room
  • Free staff parking
  • Subsidised taxi service for those who don’t drive
  • Live-in accommodation for up to 3 months
  • Relocation bonuses

Learning & Development

  • Excellent training and career opportunities
  • Internal career pathways programmes
  • Access to The Belfry Campus Learning
  • Commitment to developing our team through apprenticeship programmes

Making a difference

  • Belfry ESG committee, dedicated to delivering an environmentally sustainable business
  • Supporting industry, local and national charities
  • Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes