Receptionist - The Belfry - Reception

The Belfry
Sutton Coldfield, West Midlands
£9.00 per hour
20 Jan 2022
17 Feb 2022
The Belfry - Reception

We have a fantastic opportunity for a Receptionist to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. After a beautiful refurbishment we now have 319 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf.

 

About the role


As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.

As a Receptionist it will be your role to:

  • Ensure the efficient running of reception on a daily basis
  • Register guests into the hotel and check them out, deposit valuables into
  • Issue guests keys ensuring that the hotel policy is adhered to
  • Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable

 

About you

 

  • Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
  • Experience working in a hotel would be preferred but is not necessary
  • Experience working with Opera is preferred but not essential

 

Benefits

 

  • Fantastic resort discounts that include: gym membership, rooms, golf, spa, food and beverage, and retail
  • Access to lifestyle discounts at high-street restaurants, retail outlets and days out
  • We offer Wagestream to all employees, enabling everyone to track earnings, save, access wages before they are paid, and seek financial advice
  • Healthcare schemes: life assurance, 24-hour GP, health cash-plans
  • Team social events throughout the year
  • Long-service awards, including additional paid holiday
  • Free staff parking. The resort isn’t serviced by public transport although we do offer a subsidised taxi service for those who don’t drive
  • We can offer live-in accommodation for up to three months
  • Excellent training, development and career opportunities