Room Attendant - Sutton Coldfield

Room Attendant - The Belfry, Sutton Coldfield

Department: House Keeping
Responsible to: Housekeeping Management, Room Divisions Manager

Required:

We are currently accepting applications for the position of Room Attendant for the Belfry Hotel and Golf Resort, Sutton Coldfield, West Midlands.

The Resort has been awarded ‘England’s Leading Resort & England’s Best Golf Hotel’ the past two years and ‘Europe’s Best Golf Resort’ 2016. The Belfry is proud of its rich sporting history and heritage, hosting the Ryder Cup four times in 1985, 1989, 1993 & 2002.

As part of the Housekeeping team you will be responsible of providing that WOW experience when the guest enters their suite. With a keen eye for detail you will be able to work under your own steam and deliver an outstanding experience to our guests.

Housekeepers will need to be flexible with hours and available to work 5 out of 7 days.

Successful candidates will have the opportunity of being offered a contract upon completion of their 12 week probationary period.

Scope of the Role:

As a Room Attendant it is your responsibility to service the guest’s bedrooms and public corridors in your allocated section to the required standard of The Belfry Hotel & Resort. All Room Attendants must identify opportunities to deliver exceptional customer service in a professional and efficient manner to all customers and guests.

Key Responsibilities of the Role:

• To record all dirty/reject linen off your section accurately
• Ensure all keys taken are signed in and out on a daily basis to ensure security of all keys.
• To report and safeguard all lost property ensuring it is all handed in and logged daily.
• To collect cleaning materials and use as instructed
• Clean Bedrooms
• Clean Bathrooms
• Pack the trolley you used at the end of the day
• Clean your service area
• Clean and hoover your section of the corridor
• To report any maintenance to your team leader
• To report any smoking / sick rooms to your team leader
• To report any departure rooms with luggage still in to your supervisor
• To be pleasant and willing to help the customer and other members of staff at all times
• To deliver a high level of guest care at all times
• To work flexible hours and days in accordance with the hotel business and staff shortages.

Experience Required:

• Experience in a housekeeping role is essential.

What’s in it for me?

• Opportunity to secure contracted hours on successful completion of your 12 week probationary period.
• Free Meal On Duty
• Free uniform
• Free Car parking
• 28 Days Holiday increasing to 33 after 5 year service
• Team, Friends and Family discount on rooms B&B + leisure
• Discounted stays at Our sister Hotels
• Up to 40% Discount on Food and Beverage outlets
• Up to 40% Discount at The Spa on Beauty treatments
• Discounted Gym Membership for you and your partner
• Plus Many Many More

If you feel that you fulfil the above criteria and are ready for your next career step within a progressive Hotel Company that provides lots of future career opportunities, training and progression we look forward to receiving your application in strictest confidence.

Please be aware that due to the high number of applications that we receive we must inform you that if you have not heard from The Belfry Hotel & Resort within 10 working days your application has not been successful