Assistant Night Manager - Sutton Coldfield

The Belfry
Sutton Coldfield, West Midlands
Competitive
22 Sep 2017
13 Oct 2017
#TBMJ001
Full Time

Assistant Night Manager

Job Title:                                 Assistant Night Manager  

Department:                          Guest Services

Responsible to:                         Guest Services Manager

Works closely with:               All department

 

Required:
We are currently accepting applications for the position of Assistant Night Manager to join us at our award winning Belfry Hotel and Golf Resort, Sutton Coldfield, West Midlands. 

The Resort has been awarded ‘England’s Leading Resort & England’s Best Golf Hotel’ the past two years and ‘Europe’s Best Golf Resort’ 2016. The Belfry is proud of its rich sporting history and heritage, hosting the Ryder Cup four times in 1985, 1989, 1993 & 2002. Join us and be part of our winning team. 

Scope of the Role:

As Assistant Night Manager you will have proven experience of working within a similar role within a busy 4/5 star property. This high profile position within the resort, is responsible for the management of the resort overnight and for all guests visiting and staying within the resort during that time. You will come from a background as a strong Night Supervisor or currently as an Assistant Night Manager from a small 4 star property, and have a good understanding of busy hotels.   You will understand the importance of making sure our service is shown in everything we do. Duties of the job Include but are not limited to…

Key Responsibilities of the Role:

  • Working with a night reception and concierge team, you will be responsible for the check in and check out of late rooms.
  • Manage any queries from guests overnight.
  • Supervise the late night team to ensure all tasks are completed
  • Prepare the business for the next day’s trade
  • Collate figures from all departments to send in the daily brief
  • Debrief the morning team on any issues that have occurred over night
  • The successful candidate will possess excellent organisational and logistical skills
  • Instil a working ethos of team spirit and inter-departmental co-operation and partnership in achieving the aims of the business. Identify opportunities to inspire, train, motivate and develop your team alongside the supervisors.
  • Maintain operation standards to the highest possible level in respect of service, hygiene, health and safety ensuring high standards of cleanliness are maintained throughout the outlets.
  • Deal with complaints/problems politely and make every effort to resolve these with the minimal inconvenience to the customer.
  • Ensure cash handling and account recharging/recording is dealt with in accordance with financial guidelines.
  • Identify opportunities to sell additional services of the business to guests
  • Training and coaching staff to maximise performance and consistently deliver 100% guest satisfaction

Experience Required:

  • Experience working as a night supervisor in a large Hotel / Resort at 4 star level or as an Assistant Night manager looking for a bigger challenge that The Belfry Hotel and Resort can offer.
  • Good communication skills and a passion for delivering exceptional levels of guest service are essential.
  • Passionate about the industry and poses an ability to work on own initiative
  • A history of working night shifts

 

 

What’s in it for me?

  • 40 Hour Contract
  • Competitive Salary
  • Free Meals On Duty
  •  Free Uniform
  •  Free Car parking
  •  28 Days Holiday
  •  Discounted Gym membership
  •  Team, Friends and Family discount on rooms B&B + leisure
  •  Up to 40% Discount on Food and Beverage outlets
  •  Discounted Gym Membership for you and your partner
  •  Plus Many Many More
     

If you feel that you fulfil the above criteria and are ready for your next career step within a progressive Hotel Company that provides lots of future career opportunities, training and progression we look forward to receiving your application in strictest confidence.

#TBMJ001