Your Future with the Balmoral

Being a Part of The Rocco Forte Family

A career with Rocco Forte Hotels can be stimulating, inspiring & challenging.

Being part of the Rocco Forte Hotels group means having an ambition to excel and being committed to delivering the highest quality of service. Our team understands that this requires anticipation, knowledge, judgement and sensitivity. Above all it means that services must be tailored to every guest and not prescribed.

Together we are generous, open and genuine in spirit – with our guests and with one another.

Your future with The Balmoral

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. Here are just a few examples of how we achieve this: 

Induction: every new starter gets a warm welcome with our two-day induction programme. New Team Members will learn about our brand culture, our family history, our hotels, along with specific information about the hotel they’re joining. They’ll have a meal in the hotel restaurant and get to do a scavenger hunt across the city. 

Brand Service Standards & Standard Operating Procedures: at Rocco Forte Hotels, we have developed clear guidelines on how to deliver outstanding service – our Rocco Forte Brand Services Standards and Standard Operating Procedures for Team Members. 

In-house training: we have a number of excellent and regular in-house training modules to help Team Members grow, as well as discover new passions. Fancy trying wine tasting? Learning how to sew? Or just simply getting tips on how to remember guest names? 

Specialist training: we work with a number of external training providers with world-class training courses. We also provide innovative training created by The School of Life, a cultural enterprise who provide learning and ideas to positively impact the way we live, such as how to be natural or how to read different types of people. 

Leadership programme: we offer our future leaders a very special development programme as we are committed to seeing them grow within our company. 

Swapping Shoes programme: we provide exposure to different departments, and even other Rocco Forte hotels, to help Team Members grow their skills-set, get to know their colleagues, as well as open up more doors and opportunities for them. 

Map My Future app: an innovative career progression and training solution by Rocco Forte Hotels. This smart phone app allows Team Members to access a career map which shows all the possible career paths beyond their current role at Rocco Forte Hotels – and the training needed to progress. They can also set career goals, access relevant training content and receive job advice from specially trained Career Coaches 24 hours a day. It’s revolutionary to the hospitality industry. 

We also like giving our Team Members the very best benefits. As a Team Member at Rocco Forte Hotels, expect:

• Trips to any of our 14 properties from just £25/ €36 per night
• A 50% discount in all of our F&B outlets
• Discounts across some of our Rocco Forte Spas
• Annual Rocco Forte Hotels awards, as well as monthly hotel awards, and a special hotel points system
• Health care benefits
• Bi-annual Team Member parties
• Monthly Team Member birthday parties
• Special spa days, along with yoga and other fitness activities
• Complimentary meals in the Team Member canteens
• Uniforms provided and laundered
• Special discounts in the city that you’re working in

And much more...