Group Reservations Agent - AMSL

04 Apr 2024
02 May 2024
Full Time
Group Reservations Agent - AMSL

The Arora Group is one of the largest private owner and operator of hotels in the UK, with over 6000 rooms in operation across 12 Global Brands, including Marriott, Hilton, Accor and IHG portfolios. Our values revolve around our people, our guests and achievement through ownership which has enabled our exponential growth over the last few years.

Group Reservations Agent Competitive

As a Groups Reservations Agent you will be responsible for recording and processing all reservation enquiries made by phone, fax or e-mail efficiently and accurately, maximising sales and room occupancy rates.


Duties and Responsibilities

  • To accept, process & manage group reservations to ensure maximum occupancy and accuracy
  • To attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team
  • Ensure exemplary levels of guest service are consistently maintained
  • Adhere to all company credit policies to ensure that all revenue expected will be received
  • Process rooming lists and group blocks within the MARSHA and OPERA systems.
  • File and process reservations correspondence.
  • To assist M&E team during busy period with office tasks


Skills & Experience

  • Previous hotel front office or reservations experience is preferable
  • Previous customer service experience is essential with excellent communication skills
  • Excellent command of English, any other language is an added advantage