CSA Pin - Tenpin - Leamington Spa

As a CSA Pin for Tenpin, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us.

What we need from you:

• To greet customers in a friendly and courteous manner
• To strive to achieve a “nothing is too much trouble” attitude
• To be familiar with all products within all areas of the unit and to have full knowledge of all current promotions
• To constantly be alert to all sales opportunities and actively seek to offer products and services available to meet customer needs
• To strive to constantly achieve operating standards
• To be able to competently operate the Reception booking systems and all till’s
• To ensure that you are fully aware of Food & Hygiene regulations and work in a clean and safe manner to minimise the risk to customers and colleagues
• To ensure that the restaurant area is always clean and tidy
• To have full knowledge of all drinks and prices
• To ensure that you are fully aware of the Weights & Measures act and all Liquor & Licensing Laws
• To ensure that the Bar area is always clean and tidy
• To host and entertain individuals and parties to a high standard of service
• To ensure that all customers use correct safety procedures whilst using the facilities
• To ensure that the lanes area is always clean and tidy
• To attend and participate fully in all team meetings as requested by the Management Team
• To attend and participate in all training sessions as requested by the Management Team
• To take personal ownership for the achievement of all objectives as agreed at the annual appraisal and / or feedback from meetings
• To ensure personal appearance and behaviour is always to company standard
• To ensure that all possible steps are taken to minimise or prevent loss or damage to company property or assets, including information
• To ensure fair and equal treatment to all individuals in line with legislation and company policy
• To lead by example and encourage all colleagues to participate and work together

 Technical Responsibilities:

• Record and submit GPS to the technical managers
• Oil and maintain the lanes including mopping the approach and keeping the gutters clean and clear
• Complete bumper checks to ensure that they are safe and fit for purpose, escalate if damage and repair if necessary
• Complete safety signage checks to ensure not damaged, replace if necessary
• Make regular guarding checks alongside all return and TMS emergency stop checks
• Control the lane machine service and compressor check
• Make Qubica scoring checks to ensure fully operational
• Take charge of maintenance of all the TMS machines (cleaning / checking strings)

 Key skills:

• Full of determination, enthusiasm and patience
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• A strong team player
• Be organised and able to multi-task

• Enhanced Maternity, Paternity, Adoption leave (subject to conditions)
• Tenpin Treats – Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors (subject to conditions)
  
• Wagestream
• Free Bowling (subject to conditions)
• Free Food (subject to conditions)
• Medicash Health Care Cash Back Scheme (subject to conditions)
• Employee Assistance Programme (access via Tenpin Treats)
• Life assurance – 2 x annual salary
• Long Service Awards
  

• Recommend a Friend Scheme (subject to conditions)

• On the spot rewards