Customer Success Agent - Corporate - London

Customer Success Agent - Corporate - London

locationsCorporate - Londontime typeFull timeposted onPosted 30+ Days Agojob requisition idR0011792Hakkasan Group is a worldwide hospitality company with establishments across North America, Europe, Middle East, Asia and Africa. Its namesake is taken from its Michelin star restaurant that set the high-level standard for the group’s collection of diverse brands. Its ‘brand first’ philosophy builds restaurant, nightlife, daylife and soon-to-open hotels, resorts and residences into world-class hospitality brands, all with a focus on service, design, innovation and experience. Its restaurant portfolio includes Hakkasan, with 12 locations worldwide, Ling Ling, Yauatcha, Sake no Hana, Herringbone and Searsucker. Under the nightlife umbrella is Hakkasan, OMNIA, JEWEL and 1 OAK Nightclub; and daylife brands include WET REPUBLIC, LIQUID, and OMNIA. For more information, visit www.hakkasangroup.com or connect with us on Facebook Twitter and Instagram @hakkasangroup.

In search for an enthusiastic and confident Customer Success Agent to join our team!

The ideal Customer Success Agent for Tao Group Hospitality has:

• Previous relevant experience in a similar role within a restaurant/ hotel environment;

• Exceptional service standards with attention to detail;

• Passion for hospitality with a friendly disposition to smile;

• Excellent command of English with the ability to communicate confidently;

• Availability to work full-time and be flexible;

• Ability to work under pressure;

• Proof of eligibility to work in the United Kingdom;

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team, obsessed about delivering exceptional level of service and are continually motivated to develop and strive for the best.

In addition to the usual benefits, such as meals on duty, uniforms, holidays, pension and life assurance, we also offer the following to all of our valued colleagues:

• 50% staff discount across all of our restaurants (including takeaway)

• Access to 800+ high street discounts

• Wellbeing resources such as nutritional seminars and home workouts

• Employee Assistance Programme, featuring confidential support for any of our team members whenever they need it

• ‘Refer a Friend’ bonuses

• Company-wide seasonal staff parties

• Celebration events for each venue (including picnics, darts, paintballing and Dragon Boat racing)

• Gifts for Christmas, Chinese New Year, birthdays and long service milestones

• Training and development opportunities, such as WSET, development courses, public speaking and more

• International career opportunities

• Fun activities to support chosen charities, help the environment and the communities that we live in, and to protect our planet  

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021.

The combined company operates more than 70 entertainment dining and nightlife venues in over 25 markets across five continents and features a collection of widely recognized hospitality brands.

These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Yauatcha, Cathédrale, Ling Ling, Wet Republic, Little Sister, The Highlight Room, Jewel, and more. Tao Group Hospitality is part of Madison Square Garden Entertainment Corp. (MSG Entertainment) (NYSE: MSGE), a leader in live experiences.