Night Receptionist - Manchester, Greater Manchester

Manchester, Greater Manchester
£11.44 per hour
03 Jun 2024
01 Jul 2024
3618984
Full Time, Part Time

Night Receptionist - Manchester, Greater Manchester

£11.44 per hour

Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street

Set within the former home of the Manchester Stock Exchange; every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. The stunning example of Edwardian Baroque architecture, with its original marble, brass and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.

With a dedicated, highly knowledgeable and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.

Job Description

We are seeking a friendly and reliable Night Receptionist to join our Nights team. You'll be the welcoming face of our hotel during night hours, ensuring guests have a comfortable stay.

Key Responsibilities

  • Guest Services: Greet guests warmly, assist with inquiries, book taxis, provide directions, and handle special requests.
  • Front Desk Duties: Perform check-ins and check-outs, answer phone calls, make reservations, and distribute messages.
  • Room Allocation: Assist with room assignments and special requirements.
  • Guest Lists: Prepare and communicate in-house guest lists to the breakfast team.
  • Account Monitoring: Ensure all guest charges are posted correctly.
  • Cleanliness: Keep guest areas like the lobby and lounge tidy.
  • Customer Relations: Maintain a friendly and professional attitude, addressing guest needs promptly.
  • Tailored Experiences: Track frequent guests to provide personalized service.
  • Complaint Handling: Resolve complaints efficiently and report feedback to the Night Manager.
  • Policy Adherence: Follow all front desk policies and emergency procedures.
  • Incident Reporting: Report accidents, incidents, and security concerns to the Night Manager.

Benefits

  • Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
  • Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
  • Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
  • Mind-Blowing Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
  • Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
  • Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey.
  • Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of GG Hospitality and enjoy bonuses for every new recruit.
  • Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
  • Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.