Housekeeping Team Member Edinburgh

Edinburgh, City of Edinburgh
£8 per hour
30 Jul 2018
20 Aug 2018
Full Time

Housekeeping Team Member

Join the Staycity housekeeping team in Edinburgh City Centre to provide efficient and outstanding guest service to all of Staycity’s guests on arrival and throughout their stay.

We are seeking hard working, friendly individuals to join a growing, fun and dynamic organisation. We offer fantastic rates of pay of £8 per hour, incentives schemes and contracted hours for either full or part time as well as many other benefits.

Salary – depending on experience

Customer Satisfaction & Expectation

  • Maintain develop and exceed guest satisfaction
  • Initiate and maintain rapport with customers
  • Assist with complaints were possible and resolve in conjunction with the Front Office/Operations Manager and /or General manager
  • Addresses and resolves questions or problems relating  to guest queries

Housekeeping

  • To clean and prepare the apartments in line with Housekeeping SOPs and productivity guidelines.
  • To maintain a professional image at all times.
  • To ensure security and privacy of guests and their possessions.
  • To deliver and collect any items requested/used by guests and permitted by line manager.
  • Accepts flexible work schedule necessary for uninterrupted service to Staycity operations
  • Accepts any tasks as required by your line manager for uninterrupted Staycity operations
  • Maintains own work area and maintains clean, tidy and in a safe manner; reports defective materials and equipment to appropriate person within the operation
  • Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function

Person Specification:

  • Be able to work in a busy environment while keeping calm and courteous under pressure
  • Have previous computer knowledge, e-mail, and word
  • Be a good communicator
  • Be customer focused at all times
  • Be quality driven
  • Be able to uphold standards

Hours of Work:

            It is anticipated that the successful candidate will be required to work shifts covering weekends