Housekeeping Team Member - Birmingham

Birmingham, West Midlands
£7.50 per hour
15 Mar 2018
12 Apr 2018
Part Time

Housekeeping Team Member - Birmingham Jewellery Quarter

Part time / 20 hours

At least 1 year previous experience in hotel housekeeping required, English required on basic level

Reporting to the Housekeeping team leader/manager, part of the housekeeping team providing efficient, prompt, and outstanding guest service to all of Staycity’s guests on arrival and throughout their stay. To promote a positive image of the property to guests and be pleasant, honest, friendly and should also be able to address guest requests and problems.

Salary - £7.50 per hour

Customer Satisfaction & Expectation

  • Maintain develop and exceed guest satisfaction
  • Initiate and maintain rapport with customers
  • Assist with complaints were possible and resolve in conjunction with the Front Office/Operations Manager and /or General manager
  • Addresses and resolves questions or problems relating  to guest queries

Housekeeping

  • To clean and prepare the apartments in line with Housekeeping SOPs and productivity guidelines.
  • To maintain a professional image at all times.
  • To ensure security and privacy of guests and their possessions.
  • To deliver and collect any items requested/used by guests and permitted by line manager.
  • Accepts flexible work schedule necessary for uninterrupted service to Staycity operations
  • Accepts any tasks as required by your line manager for uninterrupted Staycity operations
  • Maintains own work area and maintains clean, tidy and in a safe manner; reports defective materials and equipment to appropriate person within the operation
  • Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function

Health and Safety

  • Ensure that all potential and real hazards are reported and reduced immediately
  • Is well updated on and possesses solid knowledge of the following:
    • Staycity fire, bomb and emergency procedures
    • Staycity health and safety policies and procedures
  • Ensures the safety of people and property within the premises by applying Staycity regulations and adhering to existing laws and regulations

Information

  • Attend team meetings as required
  • Communicates effectively with customers, colleagues and managers.
  • Ensures guest satisfaction by attending to their requests and enquires courteously and efficiently
  • Accepts flexible work schedule necessary for uninterrupted service to Staycity operations
  • Accepts any tasks as required by your line manager for uninterrupted Staycity operations and to support teamwork as per business requirements
  • Maintains own work area clean, tidy and in a safe manner; reports defective materials and equipment to appropriate person within the operation
  • Continuously seeks to endeavour and improve the department’s efficient operation and knowledge of own job function
  • Is well updated on and possesses solid knowledge of Staycity facilities, standards of operation, and brand and departmental procedures.

Person Specification

  • have previous experience working in a similar environment
  • be able to work in a busy environment while keeping calm and courteous under pressure
  • have enthusiasm
  • have previous computer knowledge, e-mail, and word
  • be a good communicator
  • be keen to learn
  • enjoys meeting targets and working within a team
  • be a good communicator
  • be customer focused at all times
  • be quality driven
  • be able to multi-task
  • be actively keen to enhance their personal development
  • be able to uphold standards
  • be pro-active

Hours of Work:

It is anticipated that the successful candidate will be required to work shifts covering weekends