Customer Sales Executive - Milton Keynes job with stadium MK

Recruiter: stadium MK
Location: Milton Keynes, Buckinghamshire
Salary: £16,500 per annum
Posted: 19 May 2017
Closes: 09 Jun 2017
Ref: F0254
Sector: Financial & Support jobs, Customer Service, Sales & Marketing jobs, Sales, Sales Assistant
Job Type: Full Time

Customer Sales Executive - MK Dons FC, Milton Keynes

Department: Customer Services

Reporting to: Customer Service Manager

Contract: Permanent

Hours per week: 37.5

Overall Objective: To sell service and products from the InterMK Group and MK Dons Sports and Education Trust to new and existing supporters, local businesses, and other organizations via a mobile sales operation whilst supporting the day to day operation of the Box Office.

Job Description

Main Objectives

To sell tickets as well as other services and products from the Inter MK Group and the MK Dons Sports and Education Trust via a mobile sales operation in and around the Milton Keynes area. Locations will include Stadium MK, local commercial and educational premises, sporting venues and football clubs
To deliver various ‘roadshow’ activities as part of the mobile ticket operation experience
Provide all customers with an excellent and exceptional experience
To achieve targeted ticket sales volumes and incomes

Summary of Duties

To take the ticketing operation of the football club out into the community via a mobile ticket sales operation in a Club vehicle
To liaise with relevant people from within InterMK Group and MK Dons Sports and Education Trust to maximize sales leads and revenue
To generate new leads and opportunities for our existing Group Tickets Rewards schemes
To deliver agreed roadshow activities as part of the mobile ticket sales operation
To be a visual presence at various events throughout the local area. These might include but are not limited to local football matches, fetes, fairs and other events not directly linked to MK Dons operations
To deliver stadium tours as required with the express purpose of selling season tickets to those attending
To provide customer service cover in the Box Office as required
To ensure all Health and Safety matters are properly complied
To attend all scheduled training sessions as requested.
To record sales transactions and customer information onto club systems in compliance with any relevant data protections laws
To maintain a clean, tidy and attractive presentation of Club property
To undertake any other duties as required under the guidance of the Customer Service Manager

Person Specification

Essential

Full, clean driving licence.
Previous sales experience.
Be target-orientated with a proven track record in achieving above budget performance.
Be fully flexible in regard to working hours which will include evenings, Bank Holidays and weekends.
Have a polite and courteous manner.
Be able to adapt to different and changing situations.
Basic numeracy, IT, literacy and telephone skills.

Desirable

Previous experience in a Customer Service environment
Cash handling experience.
Experience in face to face B2C sales.

The successful candidate will be required to undergo a Disclosure Barring Service Check.

Reference: F0254

Closing Date: 9th June 2017