Restaurant and Bar Team Leader - Milton Keynes

stadium MK
Milton Keynes, Buckinghamshire
£16,500 per annum
11 May 2017
12 Jun 2017
H0275
Full Time

Restaurant and Bar Team Leader - Double Tree by Hilton Milton Keynes

Department: Pitchside Restaurant and Bar

Reporting to: Pitchside Restaurant and Bar Manager

Salary:  £13,936 - £15,600 per annum

Contract: Permanent Full-Time

Hours per week: 40 per week. Any 5 from 7 days

Overall Objective: To ensure all customers receive fantastic customer service in the restaurant and bar

Main Objectives

  • To ensure all customers are served food or drinks as ordered.
  • To ensure that customers are made to feel comfortable and well looked after.
  • To support the Supervisor in managing staff whilst on duty.

Summary of Duties

  • To ensure complete customer satisfaction, including setting tables, clearing tables, polishing china & cutlery, taking orders, waiting tables, bar service, in room dining and food delivery.
  • To develop a knowledge of the menu including ingredients, allergies, cooking process, service style, etc
  • To actively work with others within the department and other business areas.
  • To adhere to all company policy and procedure, health & safety, hygiene, licensing handbook and Hilton brand standards.
  • To process payments using the Micros system, for transactions of credit card, room charge and cash.
  • To support the Supervisor in running the shift.
  • To manage colleague work flow on shift.
  • To coach team members on relevant job skills.
  • To ensure that all company policy and procedure is followed, including health & safety and hygiene legislation.
  • To support team members during service including taking orders, hosting and food delivery.
  • To actively resolve any customer queries or issues and report these to the line manager.

Essential

  • Evidence of working as part of a team.
  • Excellent customer service skills.
  • High level of personal integrity.
  • Excellent verbal communication skills.
  • An excellent eye for detail.
  • A self starter with a passion for excellence.
  • A confidant, friendly and personable manner.
  • High level of discretion and trustworthiness.

Desirable

  • Previous experience within a 4* hotel or quality full service restaurant.
  • Experience of working in a busy environment.
  • Evidence of working in an organised environment.

This job involves long periods of standing and walking and will also include the carrying of heavy trays from time to time however reasonable adjustments will be looked into where necessary.