Corporate Host - Milton Keynes

stadium MK
Milton Keynes, Buckinghamshire
£7.50 per hour
09 May 2017
02 Jun 2017
F0271
Part Time

Corporate Host - MK Dons FC

Department: Commercial

Reporting to: Corporate Hospitality Manager

Contract: Permanent

Hours per week:  Non-Contracted

Overall Objective:  To deliver the best hospitality experience at Stadium MK

Job Description

Main Objectives

  • To provide excellent customer service to all guests.
  • To ensure that corporate guests receive the agreed service standards for the membership inclusion package.

Summary of Duties

  • To meet and greet corporate guests within stadiummk on arrival and departure.
  • To handle guest and client questions, queries and requests and where you are unable to do this escalate to your line manager.
  • Promote and sell club raffle and lottery tickets taking payment directly from clients.
  • Collect itinerary pack each match, following brief and return at end of each session.
  • Clear down signage from work area and dispose of or store as directed.
  • Adhere to all health, safety, legal and company standard.

Person Specification

Essential

  • Ability to work on own initiative and as part of a team, be motivated and committed to the role.
  • Calm an efficient and be able to work under pressure.
  • Be able to demonstrate excellent customer service skills.
  • Have a polite and courteous manner.
  • Be a smart appearance and personal hygiene.
  • Have excellent verbal communication skills.
  • Have basic numeracy and literacy skills.
  • Be flexible and adaptable to changing work environments and areas subject to match day requirements.

Desirable

  • Previous experience of working within the event management industry.
  • Cash handling skills.

Reference:  F0271

Closing Date: 2nd June 2017