Room Service Host - Milton Keynes
- Recruiter
- stadium MK
- Location
- Milton Keynes, Buckinghamshire
- Salary
- up to £16,286 per annum
- Posted
- 12 Jul 2018
- Closes
- 01 Aug 2018
- Ref
- F0414
- Sector
- Hotel jobs, Hotel Porter, Room Attendant, Restaurant, Catering & Hospitality jobs, Host/Hostess
- Job Type
- Full Time
Room Service Host - DoubleTree by Hilton Milton Keynes
Department: Room Service
Reporting to: Pitchside Restaurant and Bar Manager
Salary: up to £16,286 per annum
Contract: Permanent
Hours per week: 40 per week. Any 5 from 7 days
Overall Objective: To ensure all customers receive fantastic customer service in the restaurant and bar
Job Description
Main Objectives
- To ensure all customers are served food or drinks as ordered.
- To ensure that customers are made to feel comfortable and well looked after.
- To fulfil the DoubleTree by Hilton Brand Standards and deliver the Light and Warmth of the Hilton Way Hospitality
Summary of Duties
- To ensure complete customer satisfaction, including setting trays, collecting and clearing trays, polishing china & cutlery, taking orders, delivering trays to rooms
- To develop a knowledge of the menu including ingredients, allergies, cooking process, service style, etc
- To actively work with others within the department and other business areas.
- To adhere to all company policy and procedure, health & safety, hygiene, licensing handbook and Hilton brand standards.
- To process payments using the Micros system, for transactions of credit card, room charge and cash.
- To actively resolve any customer queries or issues and report these to the line manager.
- To undertake any cleaning or preparation work as directed.
Person Specification
Essential
- Evidence of working as part of a team.
- Excellent customer service skills.
- High level of personal integrity.
- Excellent verbal communication skills.
- An outgoing and friendly personality
Desirable
- Previous experience within a 4* hotel or quality full service restaurant.
- Experience of working in a busy environment.
- Evidence of working in an organised environment.
This job involves long periods of standing and walking and will also include the carrying of heavy trays from time to time.
The Working Pattern is 5 Days from 7 including weekends and Bank Holidays.
Shifts (usually 8 hours) take place on variously between 5.30am up to 1am. During the football season variations may occur.