Arena Operations Events Supervisor - Milton Keynes

Arena Operations Events Supervisor - ArenaMK

Department:  Arena Operations

Reporting to: Events Manager 

Salary: £8.65 per hour

Contract: Permanent

Hours per week:  Non-contractual

Overall Objective: To supervise Hotel and Arena functions ensuring that all guests have a positive experience.

Main Objectives

• To operationally plan events of medium and low levels of complexity.
• To maintain standards of service during hotel and arena functions.  
• To supervise and maintain day to day operations of the conferences and events department. 
• To ensure that all event agendas and event briefs are met. 

Summary of Duties

• To liaise with small and medium sized event organizers providing a confident and professional point of contact.  
• To ensure that events are properly serviced and refreshments are delivered within agreed event agendas. 
• To ensure that any customer complaints are auctioned and where possible resolved. 
• To ensure cash control procedures are adhered to including managing multiple tills, cashing up and investigation of till discrepancies. 
• To identify areas of underperformance including monitoring staff performance and conduct, shortfalls in procedural processes and cleanliness and hygiene.

Person Specification

Essential

• Excellent customer service skills.
• Knowledge of or interest in hospitality industry.
• Excellent communication skills - written and verbal.
• Excellent attention to detail. 

Desirable

• Supervisory experience events in a hotel or large conference venue.  
• Previous experience in a leadership role within a busy customer focused operation. 
• Evidence of managing performance.
• Evidence of leading a team.
• Strong problem solving skills.
• Evidence of working to deadlines.

This role will involve long periods of standing and walking together with heavy lifting however reasonable adjustments will be looked into where necessary.

Industrial cleaning equipment and chemicals are involved in this job.  Full training will be provided.

Closing Date:  8th September 2017