Duty Manager - Milton Keynes

Recruiter
stadium MK
Location
Milton Keynes, Buckinghamshire
Salary
£18,000 per annum
Posted
07 Aug 2017
Closes
29 Sep 2017
Ref
H0293
Sector
Commercial Leisure, Attractions & Entertainment jobs, Duty Manager, Hotel jobs, Assistant Hotel Manager, Reservations Manager
Job Type
Full Time

Duty Manager - DoubleTree by Hilton Milton Keynes

Department: Operations

Reporting to: Senior Duty Manager

Salary: £18,000 per annum

Contract: Permanent

Hours per week: 40, 5 out of 7 days

Overall Objective: To ensure the safety of hotel staff and guests and to oversee the day to day running of the business.

Main Objectives

  • To support the hotel management team withthe day to day operations of the hotel.
  • To coordinate fire marshals.
  • To be the main point of contact for guests, dealing efficiently with any requests, issues, enquiries, or complaints.
  • To meet and exceed guest expectations through consistent delivery of service levels in line with Doubletree by Hilton brand requirements and company standards.

Summary of Duties

  • To liaise with Department Managers, Supervisors, and Team Leaders to ensure that all resource needs are met.
  • To communicate with customers via a multitude of channels.
  • To report and record maintenance and health and safety issues, and accidents within the hotel and surrounding areas.
  • To comply with all company policies and procedures.
  • To ensure the safety of all employees, guests, and property through liaison with the Safety and Security Department.
  • To support operational teams in the delivery of excellent service.
  • To support development within the business through training, appraisals, and coaching.
  • To ensure opening and closing procedures are followed and adhered to.

Essential

  • Calm, efficient and able to work under pressure.
  • Ability to work in as part of a team.
  • Excellent communication skills, both written and verbal.
  • A passion of delivering exceptional levels of Guest service.
  • Flexible, motivated and committed.
  • Have a polite and courteous manner.
  • Be able to adapt to different and changing situations.
  • Innovative and creative thinking.
  • Previous experience within the hospitality industry.
  • Excellent IT skills.

Desirable

  • Previous experience within a similar role.
  • Previous food and beverage experience.
  • Previous experience in cash handling.