Reservations Agent - Victoria

Reservations Agent

St James’ Court a Taj Hotel and Taj 51 Buckingham Gate

What does it take to be part of our Heritage?

Would you like to come and work as a Reservations Agent for an international brand that is world-renowned for excellence, commitment to its employees and warmth and hospitality to its guests?

Working for the Taj Group sets you aside from other leading hotel brands worldwide. We instil a concept called Tajness into the DNA of all of our employees through our brand values of Mutual Respect and Sincere care; this means not only that we are able to offer every single guest a unique experience during their stay with us, but also the happiness in the workplace that our associates deserves.

St. James’ Court, A Taj Hotel, London is a quiet masterpiece, Taj 51 Buckingham Gate Suites & Residences is a 5-star including three restaurants, Michelin-starred Quilon, two bars, a state-of-the-art gym and wellness centre. Taj 51 Buckingham Gate provides the discerning luxury traveller with a suite experience that will make your stay in London genuinely special.

Benefits for the Reservations Agent role

·Ten complimentary nights inc: breakfast worldwide in Taj Hotels (dependant on contract), 50% discount on F&B and SPA treatments within hotels in the Taj Group

·25% discount off treatments/products at the Wellness Centre, the hotel SPA

·The Reservations Agent will be a member of our life insurance and pension scheme

·Chair massage, Chiropody treatments

·Associate Introduction scheme

·Associate Social Events

·Uniform and meals on duty

Reservations Agent - our expectation

To assist the Reservations department in all reservation sales and to support all other aspects and activities of the Reservations team.

The ideal candidate for Reservations Agent will:

-To be fully aware of all Hotel facilities and services available and to use all opportunities available to promote these.

-To adhere to all Reservations minimum standards in place.

-To respond to all reservations enquiries in a timely and efficient manner in line with the Hotel’s policies and rate structure, according to the standards in place.

-To follow up on all enquiries using the appropriate channel of communication as necessary.

-To ensure any possible sales leads are forwarded to the Sales & Marketing Department for follow-up.

-To assist the Assistant Reservations Manager and other Reservations colleagues as required.

-To maintain positive and effective working relationships within the Reservations department and with all other colleagues.

-To comply with all Company policies and procedures and to respect the confidentiality of all guests.

-Be eligible to live and work in the UK

If this sounds like the perfect role; we’d love to hear from you!