Room Attendant/Turndown

York, North Yorkshire, England
per hour
27 May 2022
24 Jun 2022
2885
Full Time
Room Attendant/TurndownRoom Attendant at The Grand, York

£9.50 per hour

Fully flexible hours available, usual shift 0800-1600 or 1800-2100. 

Our Room Attendants are the heartbeat of our hotels, it’s what gives our hotels the ‘wow’ factor. It’s the moment that guests walk into our hotels and are impressed, then enter their bedroom and think ‘wow, this looks wonderful’. To be successful you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • Inclusive culture of family  
  • Full funded and supported Apprenticeship programmes  
  • 50% of Food and Beverage in all Splendid Hotels 
  • £45 Splendid Family room rate discount 
  • 30% Discounted Friends and Family hotel rates in Splendid Hotels 
  • Complimentary one night stay at The Grand in Probation  
  • The Grand Cookery School discount 50% and 25% for friends and family  
  • Discounted local NCP car parking 
  • Monthly Pay Day treat 
  • Visit York discounts 
  • Star of the month reward and recognition event  
  • Departmental incentives 
  • Save money and enhance your wellbeing with Abode 
  • Retail Trust Employee Assistance Programme (EAP) 
  • Mental Health First Aiders onsite  
  • Employee referral scheme 
  • No split shifts 
About us:

The Grand was originally built in 1906 as a ‘Palace of Business’ for one of the most powerful railway companies in Edwardian England. The Grand, York is part of Splendid Hospitality Group and only a few minutes' walk from York Railway Station. There are also great bus links from all areas of the city.

Your role in our family:

Our team are the heart and soul of The Grand, without them The Grand is just a beautiful building.  We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receive.

As a Room Attendant, key to your role:

  • Working in a fast-paced high energy environment maintaining areas within the hotel, including guest rooms, guest corridors, linen rooms and cupboards; replenishing guest supplies and at all times maintaining exceptional service levels
  • Complying with all company health and safety, policies and reporting any maintenance problems, safety hazards, accidents or injuries
  • Respond to guest complaints, special requests and take action to ensure guest satisfaction
  • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
  • Work as part of a team and communicate with other departments to ensure excellent quality and service.
What happens next

Does the Room Attendant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.