Group Reservations Executive - London Bankside

Group Reservations Executive - London Bankside

Hilton London Bankside

We are now looking for a passionate Group Reservations Executive to join our Team at Hilton London Bankside.

Being a key part of the Splendid family, all our team members need to be able to promise to:

• Be the Best;
• Make Responsible Decisions;
• Treat Others, the Way They Would Like to Be Treated;
• Continually Challenge Yourself and Each Other.

Position Purpose

• As a Group Reservation Executive you will manage efficiently all group reservations, manage guests, customers & internal enquiries as well as maximize revenue opportunities in conjunction with the Reservations Manager through execution of clearly thought out sales strategies.  
• Promotes the desired work culture around our Brand Pillars; A room for me, Nourish me, Meet my needs, Show me you care, Respect and Value me.

Key Responsibilities

• To have a sound knowledge of hotel PMS and related systems required to complete tasks for the role
• To ensure timely delivery of confirmed contracts, rooming lists and payment from clients
• Maintain full and accurate correspondence records, as per SOPs for all clients events
• Ensure all customer credit / payment policies are understood and complied with.
• To ensure that all procedures are adhered to and the possibility of loss of revenue is minimised through all practices adopted.
• Ensure proactive problem-solving and escalation of issues as appropriate.
• The primary responsibility of this role is to deliver ‘best-in-class’ performance in accordance with the Brand Standards and departmental Standard of Procedures (SOPS).
• Proactively work/communicate with the hotel Front Office, Revenue Management, Field Sales, C&E, Operations and Marketing teams.
• To be fully aware of all hotel / room facilities to satisfy requests and be able to sell proactively.
• Attend weekly operations and credit meetings.
• Attend all mandatory training (e.g. induction, fire, security).
• To attend appropriate training courses as and when required and be able to train other members of staff to the required standard for any chosen task.

Person Specification

Knowledge, Skills & Abilities

Preferred :

• Strong customer awareness and focus.
• Good interpersonal and communication skills to effectively deal with customers and build effective long-term relationships
• Well-groomed and presentable with excellent written and spoken English
• Ability to work and interact well as part of a team.
• High level of IT proficiency
• Analytical approach to work
• Strategic planning
• Excellent organization skills with a high level of accuracy
• Outstanding level of customer service and excellent telephone manners

Exceptional:

• Intermediate level of Excel & Word, knowledge of OnQ PM & ONQ R&I & Delphi