Night Manager

Receptionist, Guest Service AssistantNight Duty Manager , Mercure, Bristol

We are looking for a Night Manager who is enthusiastic, passionate about guest services and exceptionally well organised to ensure highest levels of service and operational excellence are achieved during the night. Night Manager will represent the Management during the night and will provide leadership and support during the night operations.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide Accor team member rates
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About us:

Located in the heart of Bristol’s Old City, the hotel is right by the waterside, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 116 uniquely designed guest rooms. Not to be missed, is Buttermilk and Maple which offers relaxed, dining alongside aromatic coffee, craft beers and eclectic cocktails. 

Your role in our family:

Within Night Duty Manager, the key to your role is:

• To ensure compliance with all H&S and operating regulations keeping team members and guests safe at all times
•  To be an "all rounder" and have knowledge of all operational departments in order to provide luxury service to guests during the night
• To have outstanding communication skills and build relationships with key stakeholders throughout the hotel.
• To be able to build and develop a successful, reliable and motivated team to ensure highest levels of service are provided during the night shift 
• To have a proactive approach and ensure all night audit procedures are completed timely and accurately. 
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
•  Conduct Briefing for all staff during Night Shift.
•  Directing night business and maintains, reviews and prepares the co – ordination of daily business
•  Oversees all front office accounting and financial procedures, night team duties and business transactions and monitors all aspects of night audit.
•  Updating booking confirmations and checking details and requirements
•  Updating reservations, inputting cancellations and amendments and making sure all booking are accurate.
•  Performing check ins and check outs for late arrivals and early departures 
• Leads Room Service during the night.
•  To assist with all guests’ requests during the night.

What happens next

Does the Guest Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.