IT Technician

Liverpool, Merseyside
£18,000
19 Oct 2018
06 Nov 2018
Full Time
IT Technician

We are looking to hire experienced IT Technicians

We are looking to hire three IT Technicians that will install, configure and maintain both Windows & Apple Mac systems and networks ensuring that Signature Living Group can operate effectively and securely.

The business operates throughout the UK 24/7/365 and therefore this role comes with a travel requirement, along with participation on the on-call support rota

A successful IT Technician must have a thorough knowledge of both Windows (Server & Desktop) along with Apple platforms. The successful candidate will have great troubleshooting abilities and attention to detail.

The goal of the Signature Living IT department is to deliver a secure, stable IT infrastructure across all locations.

Salary £18,000 per annum with an additional £1200 for On Call

Responsibilities

  • To provide an efficient and reliable IT technical support service, onsite, remotely and via telephone.
  • Set up Laptops / Desktops / Apple Mac with necessary software and peripheral devices.
  • Install and configure appropriate software and functions according to specifications
  • Ensure security and privacy of networks and computer systems
  • Provide guidance to users on how to operate new software and computer equipment
  • Complete upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain all support incidents/requests on the company’s internal IT helpdesk
  • Liaise with third parties where appropriate to deliver the IT support
  • Identify computer or network equipment shortages and place orders

Requirements

  • Proven experience as IT Technician or relevant position
  • Proven experience and or knowledge of the following technologies – Windows Server 2012 or greater – Office 365 – Windows 10 – Active Directory – VMWare – MacOS
  • Excellent diagnostic and problem solving skills
  • Excellent communication ability
  • Outstanding organisational and time-management skills
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, N+, MCP, MCTS, MCSA)