Our Culture and Values

Our culture is based on a set of four values - Trust, Care, Innovation, Pride that shape our individual behaviours and hence the way the company behaves. They ensure we are all working from a commonly understood base that can be consistently applied across our organisation.

We deliver on our promises; are open, straight forward, and honest; do the right thing; and take personal responsibility for getting things done.

We work together to deliver high-quality public services, often of great importance to the nation and the communities we serve.  We take care of each other, and those we serve, and we aim to make a positive difference to people’s lives.

We continuously improve our ways of working, and try new ideas, big and small. We share our knowledge and experience and embrace change, knowing that if we don’t provide innovation and value for money to our customers, our competitors will.

We know that the work we do is important, and we take pride in doing it well. We value energy and enthusiasm, skill and experience, and an ability to make hard work fun.  We contribute both as individuals and as part of a team.