Butler - London

Service Associate - Butler - Shangri-La Hotel, At The Shard, London

It takes a very special kind of person to work at Shangri-La: someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

We are diverse, warm and caring but also demanding, dynamic and innovative.

As with every property in the group, Shangri-La Hotel, At The Shard, London, operates on a simple yet powerful philosophy of Shangri-La hospitality from warm, caring people.

The uniquely Asian view of service at this luxury hotel in London embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of the Shangri-La success.

We currently have a vacancy for a Butler joining our team in November.

The Role

Under the direct supervision of the Head Butler, the butler is part of the Housekeeping team operating to provide efficient, corteous, professional assistance to guests at the hotel. He/She will take care of all VIP suite room guests and coordinate with all concerned departments to fulfil guest needs and requests, being proactive at all times. He/She will ensure implementation of and adhering to policies and procedures in line with Shangri-La’s Hotel at The Shard.

Essential Requirements

Previous experience in a five star environment, ideally as a Butler or as part of an In Dining Team.

Excellent Customer Service Skills

Our proposition to you

Our aim is always to keep and reward the very best. Each year we fill most of the company’s management positions via internal promotions and transfers – and, with over 50 projects in development around the world, the opportunities are endless.

We also recognize our responsibility to society and to the environment, and have developed policies and practises which make a real difference.

This role will be filled directly. No agencies please.