About us

You’ll find the Shangri-La family comes from many different backgrounds, and we work in an amazing variety of roles. Our colleagues may all come from differing backgrounds and cultures, but we are all united by the same passion to delight, and are hungry to learn and share new skills.

Every day, we strive to bring our core values to life: respect, humility, courtesy, helpfulness and sincerity. All these ideals combine to make Shangri-La a unique culture to work in.

We are diverse, warm and caring but also innovative demanding and dynamic.

Our name, Shangri-La, was inspired by James Hilton's legendary novel "Lost Horizon". Hilton's book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there.

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 90 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa.

It takes a very special kind of person to work at Shangri-La and in order for us be united in our passion to delight and turn service moments, into moments of magic for our guests, we nurture and employ people with an eye for detail and the skills to perform.

Someone with an attitude to deliver and a passion to delight will be welcomed into our incredible property, located within one of the most iconic buildings in London.

We are proud of our reputation as one of the leading employers in the industry, and of our very high levels of staff loyalty.

We value all our colleagues, and invest heavily in colleagues' facilities and welfare, as well as training and development.

We also recognize our responsibility to society and to the environment, and have developed policies and practices which make a real difference.

One of our guiding principles is to create an environment where our colleagues may achieve their personal and career goals. During the last few years, over 60% of our management vacancies were filled by internal promotions or transfers within the company

Our success as an organisation is only made possible through the efforts and abilities of our people. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is without parallel in the global hospitality industry.

Your growth is at the heart of our leadership culture. Our commitment to Unleashing Potential is about our leaders supporting your career objectives through coaching and creating thoughtfully crafted individual development plans for you.