Customer Service Host

 Job title: Customer Service Host

Location: National Water Sports Centre, Nottingham, NG12 2LU

Job type: Fixed Term – 7 months

Working Hours: 30 hours per week, between Monday to Sunday

Salary: £14,820 to £16,270 per annum + Excellent benefits

Here at Holme Pierrepont our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Customer Service Host to join our team.

Holme Pierrepont Country Park, the home of the National Water Sports Centre has excellent water facilities, accommodation, a campsite, Outdoor Adventure Zone, Life Fitness Gym and marvellous nature trails for cycling and walking, it is a favourite destination for families, schools, corporate clients, and individuals.

In this role you will be responsible for delivering events within our site. A professional attitude and a good eye for detail is key for this role. Our visitors and event partners have high expectations so we must deliver the best standards of customer service.

Your duties will include helping to plan and organise events while ensuring everything runs smoothly, welcome all visitors and customers to ensure they have the best experience, ensure all events and meeting rooms are set up to the required standard, help resolve any issues and complaints that may arise, upsell our products when required, encourage visitors take part in our activities and facilities, deliver excellent customer service and engage with our holiday park guests.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities.  You will also receive free gym membership for yourself and other excellent discounts.

About you

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Holme Pierrepoint, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required.

Ideally you will have experience working within the events industry (however training will be given to the right candidate), have good customer care and communication skills with the ability to meet deadlines and remain calm and assured under pressure.

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.

Why Serco

 
Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career. 

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 

What we offer

• Free Gym membership
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution