Duty Manager - London

Duty Manager - BARTS Health Trust – Whipps Cross Hospital

Permanent - Full Time | £26,000 - £28,000 per annum + Benefits

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

In the Bart’s Health NHS Trust there are a group of five hospitals have been working together since 2012. They are internationally known for our excellence and innovation, and each of our hospitals celebrates a rich and varied history. The trust is very proud of the part the hospitals have played in improving lives for people in East London over hundreds of years, and in their ability to overcome challenges, coming out stronger and continuing to improve.

Serco provide back office support services for the hospitals across the trust which include a variety of Soft and Hard FM Services including Catering, Cleaning, Maintenance and Portering. We are looking to recruit for a Duty Manager at the Whipps Cross Hospital site on a full-time basis working 37.5 hours per week. This role is for the nightshift which is 22:00pm-6:00am.

Reporting into the Support Services Manager, you will be a key member of the Support Services Team, ensuring needs are met within the contractual framework on all aspects of the housekeeping and domestic services.

Key Responsibilities:

• Will manage all aspects of the housekeeping and domestic services
• Be expected to handle and diffuse difficult situations often at very senior levels involving personnel from within and out with the organisation
• Support the Support Services Manager when instructing remedial work and solutions in response to situations.
• Support in the strategic planning and delivery of domestic and housekeeping services to the departments to the agreed standard.
• Responsibilities include the development and promotion of integrated working styles in line with the service delivery philosophy. The Assistant Support Services Manager, with the Support Services Manager, will be solely responsible for the day to day operational services and the formation of policies and procedures ensuring high quality service delivery.
• Management of a large group of staff and Team Leaders that will require the implementation of the full range of human resources policies and procedures
• Support the Support Services Manager in managing the departmental budget.
• Will manage a variety of complex service issues making autonomous decisions in order to find practical solutions
   

This list of responsibilities is not exhaustive, you may be asked to do carry additional tasks within the scope of your role. A full job description for this role is available on request.

Skills and Experiences that will allow you to succeed in this role include:

• Educated to a Diploma, working towards Degree Level (or equivalent experience)
• British Institute of Domestic Science Trainer and Assessor Certificate
• NVQ Level 2 in relevant Health and Safety subject
• Minimum of Intermediate Certificate in Food Hygiene
• Basic Certificate in Health and Safety NVQ Level 2 in supervisory management.
• Experience in customer care development through significant experience working within a large public sector organisation ideally the care environment
• The previous management of a large team of staff including a responsibility for absence, performance, recruitment and performance etc or having a regular involvement at a supervisory level
• Knowledge of the safe use of equipment and systems following guideline of HACCP
• Practical experience of conducting quality audits to monitor client/ customer satisfaction 

There are a range of benefits available to the successful candidate for working at Whipps Cross Hospital. Please apply with a copy of your CV should you be interested in this role.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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