Learning and Development Advisor - 12 Month Fixed Term Contract

 

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

 

 

Job Title: Learning and Development Advisor  - 12 Month Fixed Term Contract

Location: Solihull

Salary: £21,000 - £23,000 per annum

 

Key Purpose

 

This role will be providing all of the administration for the end to end processes on the Learning management system. This will cover, Learning catalogue management, scheduling of items, creating, editing and maintaining items, curricula, programmes and curricula. There will be a fundamental requirement to understand the full suite of Success Factors LMS and be able to provide help and support to employees in the use of the Learning Management System. Also ensuring the agreed governance and processes are followed at all times. Have in-depth knowledge of the Learning Cycle and Learning Needs to be able to effectively advise our internal customers of any solutions available and have excellent administration skills to facilitate our learning catalogue.

 

 

Key Accountabilities

 

• Create and maintain learning assignments on the learning management system
• Manage all course bookings and delegate queries
• Manage, test and maintain online learning courses working with Content Developers
• Prepare and create reports based on learning activity
• Manage the learning catalogue
• Undertake Quality assurance reviews
• Working knowledge of all modules in LMS, Commerce, TBO’s, Curriculums, Item management, Programmes, Questionnaires, Assessments and Collections.
• Receive and respond to varied questions about learning activities and availability of courses
• Manage communications regarding learning opportunities and mandated learning requirements
• Build relationships with business customers to understand learning needs
• Work closely with internal trainers to deliver relevant learning
• Work closely with our content developers to upload content onto LMS
• Liaise with third party learning providers to schedule bookings where appropriate
• Manage Third party Learning management systems where needed
• Produce routine documents using Microsoft Office
• Using other in-house systems, including MyHR, Our World and Collaboration Rooms
• Provide all admin support for our Talent programmes, including assessment centres, mentoring and nominations
• Provide all admin support for View point working with the Project Lead
• Consulting on LMS System defaults and best practice business processes
• Troubleshoot and work with tier 3 to diagnose and resolve LMS issues
• Able to manage work through a ticketing system
• Possess the ability to remain flexible and adaptable to constant change
• Able to identify LMS improvements and take through to implementation
• Perform duties of a Subject Matter Expert on the LMS platform for day to day operations

 

 

Essential skills and qualifications

 

• Familiarity with Learning Management Systems, inclusive of Sap and Success Factors
• Experience of Assessment Centre delivery
• Experience of Talent Programme delivery
• Experience of managing Purchase Orders
• Experience of working with 3rd party training suppliers
• Excellent interpersonal skills, with the ability to work across a number of teams
• Maintain high standards of quality and accuracy, with an attention to detail
• Excellent communication skills, both written and verbal
• Uses own initiative and works independently
• Identifies and solves problems
• Follows procedures accurately and reliably
• Presents a professional approach
• Maintains high quality standards
• IT Literate : MS Office Suite, with particular knowledge of Word, PowerPoint & Excel
• Excellent writing skills
• Strong organisational skills with excellent attention to detail
• Learning administration experience would be advantageous
• Experience of working with an LMS, particularly Success Factors

 

 

Special requirements

 

Must be flexible with some potential travel within the UK, but role will be based in Birmingham

 

 

 

 

 

 

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.